Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAYDE LAWES

Nhulunbuy

Summary

Seeking a community service role where I can apply my qualifications and transferable skills to support high-risk families and promote child safety. Through my extensive experience in youth work, I offer trauma-informed, strengths-based, and culturally safe support, particularly for young people and families experiencing complex challenges. I bring strong advocacy skills, a collaborative mindset, and a commitment to building family capacity through practical support and respectful, culturally safe practice.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Youth and Family Worker (Reconnect/Back on Track)

Anglicare NT
05.2021 - Current


  • Build positive relationships with young people and their networks through consistent outreach and engagement, including home visits and community participation.
  • Complete comprehensive assessments to identify circumstances and areas of support within each family unit.
  • Maintain detailed case notes and records, ensuring accurate documentation of all interactions with young people, their families and service providers.
  • Facilitate referrals and access to education, health, culture, counselling, housing and AOD services.
  • Collaborate with external services to coordinate holistic support through regular communication and care team meetings.
  • Implement group work sessions tailored to individual cohorts that prioritise mental health and well-being.
  • Evaluate program effectiveness by tracking outcomes and progress over time through feedback, case planning and goal setting.
  • Increase awareness of resources available to ensure empowerment and sustainability for clients.


Postal Service Officer

Nhulunbuy Post Office
01.2021 - 05.2021
  • Process and verify customer applications.
  • Tend to face-to-face and telephone enquiries.
  • Stock maintenance and merchandising.
  • PO Box management.
  • Retrieve and track customer parcels.
  • Opening and closing of store.
  • Cash handling and daily banking.

Retail Sales Assistant

Kookai
11.2020 - 01.2021
  • Provide exceptional customer service.
  • Greet customers and and help with product enquiries, selections and purchases.
  • Customer styling.
  • Assist with merchandising and store operations.
  • Stock maintenance.
  • Collaboratively meet daily sales goals as a team and independently.

Retail Sales Assistant

Universal Store
07.2020 - 11.2020
  • Provide highest level of customer care.
  • Process customer sales and exchanges.
  • Maintain store cleanliness and appearance.
  • Work alongside team to succeed daily sales targets.
  • Participate in daily duties including merchandising and stock replenishment.
  • Prepare and process customer ship from store online orders.

Assistant Store Manager (2IC)

Goddess
05.2017 - 01.2020
  • Provide consistent and professional customer service.
  • Training of new staff.
  • Responsible for daily opening and closing procedures including cash handling and balancing.
  • Process customer sales and exchanges.
  • Merchandising of stock in accordance with company guidelines.
  • Maintain high level of store cleanliness and appearance.
  • Supervise and develop staff in sales techniques and company procedures.

Education

Certificate IV - Child, Youth And Family Intervention

Bradford Institute of Advanced Education
Margate, QLD
01-2023

Completion of Year 12 -

Toolooa State High School
Gladstone, QLD
01-2016

Skills

  • Reliable and Trustworthy
  • Team Oriented
  • Problem Solving
  • Organisational Skills
  • Case Management
  • Advocacy
  • Time Management
  • Cultural Competence
  • Effective Verbal Communication
  • Strong Written Communication
  • Attention to detail
  • Multitasking

Certification

  • NT Drivers Licence - Type C
  • Working with Children Card
  • First Aid and CPR Certificate
  • 4WD Certificate
  • Safe and Together Certificate
  • Signs of Safety Certificate
  • DFV RAMF Certificate
  • Restorative Practices Certificate
  • Love Bites Certificate
  • Safeguarding Children Certificate
  • Safe Talk Certificate
  • ASIST Certificate

Timeline

Youth and Family Worker (Reconnect/Back on Track)

Anglicare NT
05.2021 - Current

Postal Service Officer

Nhulunbuy Post Office
01.2021 - 05.2021

Retail Sales Assistant

Kookai
11.2020 - 01.2021

Retail Sales Assistant

Universal Store
07.2020 - 11.2020

Assistant Store Manager (2IC)

Goddess
05.2017 - 01.2020

Certificate IV - Child, Youth And Family Intervention

Bradford Institute of Advanced Education

Completion of Year 12 -

Toolooa State High School

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JAYDE LAWES