Jayde MacBean
Dalby ,QLD
Summary
Highly skilled Service Administrator with background in managing, coordinating, and supporting daily operational activities. Familiarity with service contracts, scheduling maintenance tasks, and handling customer complaints underlines strong ability to ensure smooth business operations. Exemplary communication skills and problem-solving abilities contribute to effective team collaboration and improved client satisfaction. Previous roles highlight impact made through efficient process management and proactive troubleshooting. Leadership skills with experience in staff management and training.
Overview
7
7
years of professional experience
Work History
Service Administrator
RDO Equipment
Dalby, QLD
09.2023 - Current
- Managed timesheets to execute biweekly payroll.
- Executed tasks related to service billing.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Oversaw technician scheduling and logistics for on-site and workshop tasks.
- Supported employee onboarding to ensure smooth transition.
- Oversaw and executed all warranty work for the branch, ensuring adherence to John Deere standards.
Paralegal
Shine Lawyers
Dalby/ Gladstone, QLD
01.2022 - 09.2023
- Monitored and updated clients on case progress, including significant developments.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Collaborated with solicitors in all stages of the litigation process.
- Booked travel arrangements for firm attorneys and support staff. Also booked travel for clients for medicolegal appoints.
- Coordinated medico-legal appointments, compulsory conferences, and mediations with multiple stakeholders.
- Worked with the management team to assist in team onboarding, including traveling interstate to train multiple administration staff.
Retail Assistant
Coles
Tannum Sands , QLD
12.2020 - 12.2021
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas stocked, organized, and current.
- Cross-trained in all departments of the store, and onboarded new staff members.
- Engaged positively with each customer, providing professional, and polite support.
Crew Trainer/Cafe Team Leader
McDonalds
Boyne Island , QLD
08.2017 - 12.2020
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Delegated work to staff, setting priorities, and goals.
- Supported the store manager with recruiting, interviewing, and hiring baristas.
Education
Bachelors of Law - Legal Studies
Central Queensland University
Online 01-2027
Commissioner For Declarations - Legal Studies
Justice Of The Peace Branch
01-2022
Certificate 2 in Tourism -
Redmako Learning Pty Ltd
QLD 11-2020
Certificate 2 in Active Volunteering -
Redmako Learning Pty Ltd
QLD 11-2020
Responsible Service of Alcohol (RSA) And Responsible Service of Gambling (RSG) -
Redmako Learning Pty Ltd
QLD09-2020
Certificate 3 in Business - Business Administration
Binnacle Training
QLD11-2019
Skills
- Client account management and document and file management
- Strong verbal and written communication
- Skilled in Microsoft Office applications and business management systems
- Effective Complaint Resolution
- Professional Phone Communication
Timeline
Service Administrator
RDO Equipment
09.2023 - Current
Paralegal
Shine Lawyers
01.2022 - 09.2023
Retail Assistant
Coles
12.2020 - 12.2021
Crew Trainer/Cafe Team Leader
McDonalds
08.2017 - 12.2020
Bachelors of Law - Legal Studies
Central Queensland University
Commissioner For Declarations - Legal Studies
Justice Of The Peace Branch
Certificate 2 in Tourism -
Redmako Learning Pty Ltd
Certificate 2 in Active Volunteering -
Redmako Learning Pty Ltd
Responsible Service of Alcohol (RSA) And Responsible Service of Gambling (RSG) -
Redmako Learning Pty Ltd
Certificate 3 in Business - Business Administration
Binnacle Training
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