Jayde Murdock

• Managed a portfolio of large loss claims with a supervisor
• Provided the administration support the supervisor required whilst on the road
• This included applying for permits, obtaining quotes, submitting variations and approval of trade invoices
• Updating our internal system as well as the clients as necessary
• I was also contracted to a city building that suffered extensive water damage (50 floors)
• Our role was to inspect and repair all damages covered by the insured's policy
• This included obtaining specialist reports as well as mould testing on every floor
• Retrieved material and services quotes from suppliers etc
• Checked compliance with Service Level Agreements (SLAs) across entire project
• Coordinated with stakeholders to gather requirements and set expectations, ensuring alignment with overall business goals
• Clear understanding of project plans
• Managed all the swipe keys for the building and our contractors
• Was on site in the CBD 7am

• Engaging with multiple stakeholders including external Project Managers, Engineers, construction and operations teams and contractors
• Created MS Office Projects Construction summary reports on projects and issue program updates to developer
• Managing the financial position of projects including claims, EOT's and variation management
• Attending construction meetings and providing influence to ensure alignment to project delivery
• Establish understanding of the relevant contract; final budget, program, drawings, scope of works and specifications
• Compile handover packs and verify contents and provide to the relevant party prior to settlement
• Ensure the forecast signing of all Preliminary Contract Estimates, Contracts and ACC's is achieved

• Active involvement in developing and implementing assessing processes that drive an outstanding CHU customer experience
• Completion of onsite strata assessments, confirming extent, cause and nature of losses
• Collation of information and evidence to make determinations (including indemnity and recovery)
• Formulation of scope of works as appropriate
• Settlement and completion of files in accordance with internal protocols
• Compilation of reporting and maintenance of records
• Policy interpretation and provision of recommendations
• Preparation of broader strategic reporting as required

• Conducting internal & onsite reviews to ensure compliance procedures are followed
• Desktop & onsite quality and safety audits - VIC only
• Trade/Supplier engagement and compliance
• Supplier Relationship Management
• Commercial & Strategic Outcomes
• Ad hoc Compliance & WHS tasks
• Onboarding trades, suppliers and employees
• Company Asset Management (tools, phones, laptops)
• Interstate Business Development - Set up trade base for Tasmania office to operate ASAP
• Fleet Management - VIC

• Management of the trades day to day schedule of jobs - these can include up to 6 jobs per day
• Performance reviews of existing trade employees (10)
• Management of any emergency works (make safes) - Melbourne received several damaging storms in 2021
• My portfolio of urgent claims exceeded 700 live jobs within a few weeks
• Management of all material purchasing tools and credit card payments
• Ongoing Trade Compliance Management of all trade timesheets and approvals - 10 trade employees
• Scheduling test and tagging of tools
• Hold Monthly Toolbox Meetings
• Creating and implementing new processes and procedures for small and major loss claims

• Portfolio Management of claims over $20k - key insurers as allocated
• Review and submission of high-quality building assessment reports and quotes
• Establishing and building relationships with customers
• Working with PM's to facilitate emergency make safe and restoration works and/or variations as required
• Developing and achieving targets and KPIs
• Calculate and generate quotations including variations etc
• Submission of building, planning, road occupation permit applications OH&S documentation as required
• Trade site inductions and hazard prompts, JSA's and SWMs
• Purchase order generation & trade scheduling

∎ Assisted in the preparation prior to a development commencing – civil development. Obtaining required documents to apply for the construction certificate (building permit)

∎ Clear understanding of architectural drawings, engineering plans, DA reviews, energy reports and compliance certificates

∎ Sent out all quotation requests to required contractors (working drawings, engineering plans, colour selections, specification lists, soil reports, energy reports, window schedules etc)

∎ Cross checked all received quotations with the plans/colours and specs

∎ Liaising with all stakeholders on a regular basis

∎ Arranged OH&S signage for the sites commencing. Also created the OH&S emergency exit plan for each site with the site folder for the supervisor

• Solid knowledge of the development process (pre-construction, developments in progress, handover, and warranty)
• Gas meter and water connection applications
• Permit applications – Occupancy Permits etc.
• Managed the handover stage of completed developments including warranty claims on completed sites.

• Portfolio Management for up to 1000 claims at a time during event season. Portfolio was a combination of residential and commercial large loss and complex claims
• Customer and client negotiation throughout the claim process (variation repairs, additional private repairs, and pricing)
• Contract management with insurers, builders, councils and insureds
• Monitor all sales and losses of the portfolio
• Trade Management including approval of quotes and invoices
• Invoicing completed claims, progress payments including credits where required
• Team Management – my team consisted of 5 employees
• Held monthly meetings with managers to review performance of portfolio
• Extensive knowledge within the construction and insurance industry
• Organisation and time management skills along with strong attention to detail
• Business Development