Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayde Otway

Mandurah,WA

Summary

Experienced in stepping into roles and efficiently making positive changes to drive team success. Focused on using training, monitoring and morale-building techniques to maximize team engagement and performance. Motivated employee with strong time management and organizational skills which drives success within the team. Successful supermarket Assistant Store Manager offering 8 years experience in retail managing various teams within Supermarket's. Diligent in following company procedures and compliance. I have had development and training within Woolworths group which has given me the strengths i have today in leading a successful team as a Assistant store manager/store manager relief. I am Looking to step away from the supermarket into something new and challenging within the mining industry. I believe the skills i have will be of great assets to your team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Woolworths Group
Mandurah, WA
06.2022 - Current
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided training to new employees on company policies and procedures.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Fresh Food Manager

Woolworths Group
Mandurah, WA
06.2021 - 06.2022
  • Managing service deli & fresh convenience within the supermarket as combined.
  • Organized team to capitalize on strengths for results.
  • Built team morale where was lacking.
  • Used inventory procedures to maintain stock levels for customers.
  • Monitored stockloss as high priority meeting company targets.
  • Followed food safety routines and company procedures.
  • Presented departments as organized so customers can shop with ease.
  • Built rosters to align with customer availability and customer service.
  • Strongly monitored safe work practices deli equipment and manual handling.

Service Deli Manager

Woolworths Group
Waikiki, WA
06.2018 - 06.2021
  • Over seed running of Fresh food service department.
  • Maintained high food safety standards.
  • Followed strict company procedures within department.
  • Coached and trained team in department with opportunities to improve.
  • Challenged team with profit and loss being main focus.
  • Kept all inventory correct with daily checks.
  • Analyzed sales and budgeting to meet targets.
  • Gave strong Customer service in challenging environment.
  • Presented department well at all times to maximize sales.
  • Maintained safe work practices with deli equipment and manual handling.

Customer Service Manager

Woolworths Group
Mandurah
01.2015 - 06.2018
  • Lead team of 50 team members within customer service area.
  • Trained and developed team onto management positions.
  • Interviewed and identified prospect team members , onboarded new hired team members through recruitment process.
  • Gave feedback to team with opportunities to maximize customer service experience.
  • Kept company procedure and compliance up to date daily.
  • Looked over inventory of high value daily for stock loss opportunities.
  • Kept entrance of store and service area clean at all times.
  • Monitored reports daily to capture stockloss & customer service opportunities.
  • Took on extra role as store safety leader.
  • Completed company safety checks each month as part of safety pack.

Education

High School Diploma -

Strathalbyn Christian College
Strathalbyn, WA
09.2007

Skills

  • Team Leadership
  • Team management
  • Employee Scheduling
  • Recruiting and Hiring
  • Team Development
  • Communication
  • Friendly, positive attitude
  • Inventory Routines
  • Computer skills
  • Workplace Safety Leader
  • Shrinkage Control
  • Demand forecasting
  • Food safety

Certification

Woolworths Group , Women in leadership course. 06/2021

Australian Institute of Food Safety SIRRFSA001 Handle food safely in a retail environment

Timeline

Assistant Store Manager

Woolworths Group
06.2022 - Current

Fresh Food Manager

Woolworths Group
06.2021 - 06.2022

Service Deli Manager

Woolworths Group
06.2018 - 06.2021

Customer Service Manager

Woolworths Group
01.2015 - 06.2018

High School Diploma -

Strathalbyn Christian College

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Jayde Otway