Jayde Patel
Summary
Operations leader with extensive experience at Boost Juice, specializing in business management and operational efficiency. Demonstrated expertise in KPI management, customer service, and employee training. Proven track record in employee development and achieving organizational goals through effective administrative practices.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Owner/ Operations
Boost Juice
Willows Shopping Centre Townsville , QLD
11.2024 - Current
- Consistently providing and maintaining quality customer service and high-quality beverages.
- Rostering.
- Operating Point of Sale systems.
- Team management include conflict resolution, effective communication, performance reviews and maintaining a positive working environment.
- Oversee recruitment, onboarding, and training of new staff.
- Inventory management including stock-take and ordering.
- Cash handing and end-of-day banking.
- Maintaining day-to-day store operation in compliance with Boost Juice operational procedures.
- Health and safety compliance checks.
Owner/ Operations
Boost Juice
Caneland Central Mackay , QLD
09.2019 - Current
- Consistently providing and maintaining quality customer service and high-quality beverages.
- Rostering.
- Operating Point of Sale systems.
- Team management include conflict resolution, effective communication, performance reviews and maintaining a positive working environment.
- Oversee recruitment, onboarding, and training of new staff.
- Inventory management including stock-take and ordering.
- Cash handing and end-of-day banking.
- Maintaining day-to-day store operation in compliance with Boost Juice operational procedures.
- Health and safety compliance checks.
Receptionist
HCF Eyecare Optometrist
Sydney, NSW
10.2018 - 08.2019
- Providing quality customer service in person, over the phone and via email.
- Scheduling and managing appointments.
- Organization of customer documentation.
- Working with Medicare claims.
- Handling and organizing appointments.
- Working with Microsoft Excel and Word.
Casual
Smiggle
Darwin and Sydney, NT and NSW
02.2018 - 10.2018
- Providing and maintaining quality customer service.
- Operating Point of Sale systems.
- Returns and refunds.
- Inventory management including stock-take and ordering.
- Cash handing and end-of-day banking.
- Health and safety compliance checks.
Team Member/Team Leader
Boost Juice
Darwin, NT
09.2014 - 06.2018
- Providing and maintaining quality customer service.
- Consistently providing high quality beverages.
- Operating Point of Sale systems.
- Inventory management including stock-take and ordering.
- Cash handing and end-of-day banking.
- Maintaining day-to-day store operation.
- Health and safety compliance checks.
Education
NTCET -
Kormilda College
Darwin11-2017
Skills
- Retail sales
- Working with Point of Sale Systems
- WHS Compliance
- Work well in a fast-paced environment
- Cash handling
- Complaint and conflict resolution
- Computer skills including Microsoft Word and Excel
- Employee development
- Hiring and staffing
- Customer service
- KPI management
- Employee training
Certification
• SITXFSA005 Use hygienic practices for food safety.
References
References available upon request.
Timeline
Owner/ Operations
Boost Juice
11.2024 - Current
Owner/ Operations
Boost Juice
09.2019 - Current
Receptionist
HCF Eyecare Optometrist
10.2018 - 08.2019
Casual
Smiggle
02.2018 - 10.2018
Team Member/Team Leader
Boost Juice
09.2014 - 06.2018
NTCET -
Kormilda College