Jayde Rodriguez
Katherine South,NT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
A determined Quality Assurance Specialist with dedication to quality and accuracy and with 8-year background in Telco and Financial industry. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Lastly, expert in managing profiles on social media platforms like Facebook, Twitter and Instagram. Successful in expanding online presence through personalized interactions with followers.
Overview
14
14
years of professional experience
Work History
Social Media Specialist
Ring Ring Marketing
2022.05 - Current
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Developed social media calendar, which included scheduling social media posts, marketing campaigns and website updates.
- Utilized content management system to post images and videos of company products online.
- Managed social media accounts for 20 clients, generating interest for existing and upcoming product or service releases.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Collaborated with advertising, production, online marketing and management teams to perfectly time campaigns across platforms.
- Boosted company's Facebook pages using Meta Business Suite
Quality Assurance Specialist
Infocom Technologies
2014.11 - 2022.05
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Promoted adherence to quality standards by educating customer service representatives on quality control.
Customer Service Representative
SPi Global
2009.09 - 2014.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
Education
Vocational Course - Caregiving And Health Care NCII
Asian College
Dumaguete City, Philippines08.2023
Bachelor of Science - Business Administration And Management
St. Paul University
Dumaguete City, Philippines03.2009
Skills
- Six Sigma Yellow Belt
- Business Development Understanding
- Microsoft Excel, Word, Powerpoint
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Report Preparation
- Managing Multiple Tasks
- Customer Relationship Management
- Data Evaluation
- Call Center Operations
- Computer Proficiency
- Technical Support
- Problem-Solving Ability
- Documentation
- Remote Video Conferencing
- Analytical Thinking
Timeline
Social Media Specialist
Ring Ring Marketing
2022.05 - Current
Quality Assurance Specialist
Infocom Technologies
2014.11 - 2022.05
Customer Service Representative
SPi Global
2009.09 - 2014.11
Vocational Course - Caregiving And Health Care NCII
Asian College
Bachelor of Science - Business Administration And Management
St. Paul University
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