Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jayde Ryan

Summary

Hardworking and friendly candidate with exceptional customer service skills wanting to secure a part-time/casual position. Adaptable to new environments and quick to learn, with excellent time management and attention to detail. Trained in merchandising, use of a POS system, attending to bar/barista work and cash handling, with priority for the satisfaction of customers. Experience in fast paced hospitality environment, and ready to help a team achieve their company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team member

Boost Juice
12.2022 - 03.2023
  • Working in both customer service and product preparation in a fast paced, high-volume environment
  • Following recipes with accuracy and efficiency
  • Taking orders using a POS system
  • Maintenance of the store (Opening, closing, cleaning surfaces, storeroom runs, bin runs etc..)
  • Always ensuring a clean workspace
  • Friendly approach to every customer and use of suggestive selling.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Bistro Floor/Bar staff

Pink Hill Hotel
03.2023 - 05.2023
  • Serving food in a busy restaurant environment
  • Preparing coffee, tea, hot chocolate and tap sodas in the bistro bar
  • Catering to customers specific requests accurately
  • Keeping areas clean and clearing/setting/wiping tables
  • Taking orders using a POS system
  • Working late hours in the sports bar area – preparing/serving cocktails and various alcoholic beverages (including tap beer)
  • Keeping the customers comfortable and giving them the friendliest experience possible.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Barista

Coffee Hit Fountain Gate
05.2023 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Education

High School Diploma - VCE

Hillcrest Christian College
Clyde North, VIC
10.2022

Bachelor of Business And Design - Currently studying at Monash University

Monash University
Melbourne, VIC
2026

Skills

  • Efficient adaption to new workplaces and POS systems
  • Suggestive Selling/upselling
  • Friendly, outgoing Customer Service
  • Product display
  • Barista Training
  • Bartending/ food and beverage handling
  • Excellent Written and Verbal Communication
  • Working in a team environment
  • Attention to Detail
  • Ability to work efficiently in a fast-paced environment
  • Team Leadership

Certification

  • SITHFAB021 Responsible Service of Alcohol (RSA), 2023
  • 22513VIC Certificate III in Equine Studies, 2021
  • HLTAID011 Provide First Aid (includes CPR), 2021

Timeline

Barista

Coffee Hit Fountain Gate
05.2023 - Current

Bistro Floor/Bar staff

Pink Hill Hotel
03.2023 - 05.2023

Team member

Boost Juice
12.2022 - 03.2023

High School Diploma - VCE

Hillcrest Christian College

Bachelor of Business And Design - Currently studying at Monash University

Monash University

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Jayde Ryan