Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

JAYDE RYAN

Melbourne,VIC

Summary

Hardworking and friendly candidate with exceptional customer service skills wanting to secure a part-time / casual position. Adaptable to new environments and quick to learn, with excellent time management and attention to detail. Trained in merchandising, use of a POS system, attending to bar / barista work and cash handling, with priority for the satisfaction of customers. Experience in fast paced hospitality environment, and ready to help a team achieve their company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

BARISTA/BARTENDER

Stella's Kitchen
09.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

BARISTA

Coffee Hit Fountain Gate
04.2023 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs
  • Making specific coffees for busy periods, excellent latte art skills and coffee experience
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
  • Controlled line and crowd with quick, efficient service
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Increased repeat business by providing exceptional customer service and building rapport with patrons

BISTRO FLOOR/BAR STAFF

Pink Hill Hotel
03.2023 - 06.2023
  • Serving food in a busy restaurant environment
  • Preparing coffee, tea, hot chocolate and tap sodas in the bistro bar
  • Catering to customers specific requests accurately
  • Keeping areas clean and clearing/setting/wiping tables
  • Taking orders using a POS system
  • Working late hours in the sports bar area - preparing/serving cocktails and various alcoholic beverages (including tap beer)
  • Keeping the customers comfortable and giving them the friendliest possible service

TEAM MEMBER

Boost Juice
12.2022 - 03.2023
  • Skilled at working independently and collaboratively in a team environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Handled cash transactions and managed the register at a bustling sports bar
  • Working in both customer service and product preparation in a fast paced, high-volume environment
  • Following recipes with accuracy and efficiency
  • Taking orders using a POS system
  • Maintenance of the store Opening, closing, cleaning surfaces, storeroom runs, bin runs etc
  • Always ensuring a clean workspace
  • Friendly approach to every customer and use of Suggestive Selling
  • Addressed and resolved customer complaints in polite and professional manner
  • Assisted with inventory counts and stocking of merchandise

Education

HIGH SCHOOL DIPLOMA -

Hillcrest Christian College
12-2022

BACHELOR OF BUSINESS AND DESIGN -

Monash University
12-2026

Skills

  • Customer service
  • Product knowledge
  • Teamwork
  • Upselling
  • Espresso preparation
  • Communication
  • Organizational skills
  • Attention to detail
  • Friendly and outgoing
  • Team player
  • Opening and closing duties

Certification

  • SITHFAB021 Responsible Service of Alcohol (RSA), 01/01/23
  • 22513VIC Certificate III in Equine Studies, 01/01/21
  • HLTAID011 Provide First Aid (includes CPR), 01/01/21

Personal Information

Date of Birth: 02/10/04

Timeline

BARISTA/BARTENDER

Stella's Kitchen
09.2024 - Current

BARISTA

Coffee Hit Fountain Gate
04.2023 - 09.2024

BISTRO FLOOR/BAR STAFF

Pink Hill Hotel
03.2023 - 06.2023

TEAM MEMBER

Boost Juice
12.2022 - 03.2023

HIGH SCHOOL DIPLOMA -

Hillcrest Christian College

BACHELOR OF BUSINESS AND DESIGN -

Monash University

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JAYDE RYAN