Jayde Trott
Como
Summary
Dynamic Sales Representative with proven success at Telstra Ltd, excelling in customer relations and strategic planning. Recognized for consistently exceeding sales quotas and enhancing client satisfaction through tailored solutions. Proficient in CRM software, fostering trust-based relationships, and leveraging strong interpersonal communication skills to drive business growth.
Overview
9
9
years of professional experience
Work History
Sales Representative
Telstra Ltd
03.2024 - 03.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with customers.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Administrative Assistant
Spark NZ Trading
01.2019 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Manager Experience - 3 years as store 3IC
- Using Genisys Cloud, NTS Sales/Logistics & Siebel System/Outlook
Checkout Operator
New World Supermarket
07.2016 - 01.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Trained in Lotto Sales
Education
Diploma In Beauty Therapy -
Northtec
Whangarei, New Zealand07.2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Client service
- Objection handling
- Strategic planning
- Account management
- Business development
- CRM proficiency
- Systems and software expertise
- Time management
- Client engagement
Timeline
Sales Representative
Telstra Ltd
03.2024 - 03.2025
Administrative Assistant
Spark NZ Trading
01.2019 - 02.2024
Checkout Operator
New World Supermarket
07.2016 - 01.2019
Diploma In Beauty Therapy -
Northtec
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