Summary
Overview
Work History
Education
Skills
certifications
References
Timeline
Generic

Jayde Walters

Prospect Vale,TAS

Summary

My name is Jayde Walters and I have a passion for the pets of Launceston and their people. I am an enthusiastic animal care professional successful at managing various responsibilities in fast-paced Veterinary environments.

Overview

10
10
years of professional experience

Work History

Veterinary Receptionist

Animal Medical Centre
Launceston, TAS
09.2022 - Current
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Processed payments from clients including cash, credit cards, checks and third party payments.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered insurance, demographics and health history into patient database.
  • Cleaning and sanitation
  • Compassionate handling of deceased pets

Mental Health Recovery Worker

Anglicare
Rocherlea, TAS
08.2021 - 08.2022
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Referred clients to external resources for additional support.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Educated family members and helped each support clients by improving coping techniques.

Disability Support Worker

Anglicare
Launceston, TAS
02.2021 - 08.2021
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created detailed and individualized plans to best support patients.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Gathered community resources and coordinated referrals to obtain services.

TrackWork Rider

Grangemoore Racing
Launceston, TAS
12.2019 - 11.2020
  • Engaged with Racehorses owners and shareholders represented my employer within the public eye.
  • Educated and rode thoroughbred horses to become accustomed to track riding with both slow and fast work.
  • Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
  • Taught and rode young thoroughbred horses to become accustomed to riding with groups of horses during racing career.

Deli Clerk

Baxters IGA prospect
Launceston, TAS
02.2015 - 01.2019
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Cleaned utensils, dishes and glasses for customer use.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.

Junior Staff Member

KFC
Launcestron, TAS
01.2014 - 01.2015
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.

Education

Completed Year 12 -

St Patricks College
Prospect
12.2018

Community Services

first year Diploma of Community Services
Tastafe

Skills

  • Team building
  • Critical thinking
  • Multitasking
  • Time management
  • High-energy attitude
  • Adaptive team player
  • Organizational skills
  • Adaptable under pressure
  • Cash management experience
  • Knowledge of referral options
  • Confidentiality
  • Developing relationships
  • Multi-line telephone skills
  • Document control
  • Professional and polished presentation
  • PC proficient
  • Veterinary Medical Records Software
  • Appointment Scheduling
  • Payment Processing
  • Veterinary standards and procedures
  • Compassionate Care
  • Animal Handling
  • Handling of deceased patients and working compassionately with their owners

certifications

  • Have obtained a working with children and Vulnerable Peoples Card.
  • Have had 1&2 covid vaccinations
  • Have Full license
  • Have completed safe guarding children Training (Through Anglicare)
  • Suicide prevention training
  • Completed Manual Handling training (Through Anglicare)
  • Completed Professional Boundaries workshop
  • Mental Health First Aid training
  • Completed working with aggressive clients training
  • Completed Dog first aid training

References

Previous senior Therapeutic Life Skills group Coordinator at Rocherlea Rehabilitation and Recovery Service

- Luci Brand

0422517439

Previous senior staff member at Rocherlea Rehabilitation and Recovery worker for over 10 years

- John Findlay

-0429101906

Jane Chapman Teacher of Diploma of Community Services Tastafe

- jane.f.chapman@tastafe.tas.edu.au

Previous landlord

Sam Lincoln

- 0439 320 635

Hospitals at the Animal Emergency Hopsital

- Dr Nikki Tap[p and Nurse Anna

Timeline

Veterinary Receptionist

Animal Medical Centre
09.2022 - Current

Mental Health Recovery Worker

Anglicare
08.2021 - 08.2022

Disability Support Worker

Anglicare
02.2021 - 08.2021

TrackWork Rider

Grangemoore Racing
12.2019 - 11.2020

Deli Clerk

Baxters IGA prospect
02.2015 - 01.2019

Junior Staff Member

KFC
01.2014 - 01.2015

Completed Year 12 -

St Patricks College

Community Services

first year Diploma of Community Services

Similar Profiles

CREATE PROFILE
Jayde Walters