Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAYDEN AK

Langwarrin,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem solver and team player who uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Engagement Consultant

WISE Employment
03.2023 - Current


  • Scheduling customer appointments with employment consultants.
  • Conversations with customers about mutual obligation requirements, payment suspensions and meeting all expectations set out in job plans.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Approved and terminated customer contracts upon request.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Promptly responded to inquiries and requests from prospective customers.


Warehouse Worker

5waylogistics
06.2017 - 12.2017


  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Received and processed warehouse orders using handheld scanner.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.
  • Performed general housekeeping and cleaning tasks.


Assistant Restaurant Manager

McDonald's Restaurant
03.2009 - 03.2017


  • Ensured growth and consistent results in three departments within the store; People Performance Department, Product Quality Department and Customer Experience Department
  • Effectively handled all store administration and basic HR duties including; invoicing, crew & management scheduling for over 100 employees, basic people practices, business planning, budgeting and payroll
  • Transformed organisational performance through team motivation, on the floor coaching and guidance to achieve KPI and shift results
  • Effectively handled inventory management and implemented rigorous stock control systems
  • Ensured efficient cash and food handling procedures
  • Oversaw the management and training and optimisation of crew including drawing training plans, hiring, orientations, inductions, follow ups & ensuring filing of documentation
  • Maintained high levels of customer satisfaction by designing well-tailored sales and marketing strategies
  • Ensured store compliance with Safety and Security standards
  • Managed team of up to 120 restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Performed daily administrative tasks.
  • Motivated staff to perform at peak efficiency and quality.


Education

High School Diploma -

Mount Erin Secondary College
Frankston, VIC
12.2011

Skills

  • Leadership & Coaching
  • Operations Expertise
  • Organizational
  • Attention to detail
  • Strategic Planning
  • Customer Service
  • Process Improvement
  • People Performance
  • People Development
  • Patience and Understanding
  • Customer Relations

Certification

Certificate II Retail Operations-

McDonald's AUS RTO

Certificate III Retail Operations-

McDonald's AUS RTO

Certificate IV Frontline Management-

McDonald's AUS RTO

Diploma in Management-

McDonald's AUS RTO


Responsible Serving of Alcohol Certificate

First Aid Certified

Fire Safety Certified


Shift Management Excellence-

McDonald's Training.

Advanced Shift Management-

McDonald's Training

Excellence Management Practices-

McDonald's Training

Restaurant Leadership Practices-

McDonald's Training


Outstanding Assistant Manager-

Second Quarter 2016

Outstanding Assistant Manager-

Second Quarter 2015

Most Professional Manager-

ASM Course

Timeline

Customer Engagement Consultant

WISE Employment
03.2023 - Current

Warehouse Worker

5waylogistics
06.2017 - 12.2017

Assistant Restaurant Manager

McDonald's Restaurant
03.2009 - 03.2017

High School Diploma -

Mount Erin Secondary College

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JAYDEN AK