Jayden Back
Sydney,NSW
Summary
Reliable and friendly customer onboarding specialist with high standards of integrity and work ethics. seeking for a new challenging position to expand skills and knowledge while facilitating company growth. Eager to offer my strong customer support, communication, time management and decisiveness. Highly efficient, accurate with strong work ethics, problem solving skills
Overview
8
8
years of professional experience
Work History
Customer Onboarding Specialist
crown sydney
Barangaroo
07.2023 - Current
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Assisting customer support with customer issues and requests.
- perform crown sydney membership onboarding process to ensure that they are customer centric and compliant with relevant polices and procedures
- maintain accurate records and reporting. high attention to detail with an eye to spot errors.
- strong understanding of relevant compliance and legislation relating to customer process.
- AML/CTF,KYC and Customer due diligence.
Table Games Dealer
Crown Resorts
Sydney , 2000
08.2020 - 07.2023
- Maintain enjoyable environment by entertaining and engaging players at tables.
- Greeting incoming guests and providing luxury 6 star experience in accordance with Crown's value brand standards
- Maintain high level of security and integrity at assigned table
- Dealing various table games while monitoring behavior of plays for suspicious activities
- Provide prompt, accurate and efficient cash and chip transactions
- Assisting AM with coaching and guiding trainee dealers
- Confidently deal various table games including Baccarat, Roulette, mississippi stud and Sic bo
F&B Supervisor
Club Intercontinental Sydney
03.2018 - 06.2020
- Dealing with guest inquiries and complaints.
- Training and coaching new staff
- Setting up for breakfast buffet and afternoon cocktail services
- Prepare and serve drinks in accordance with RSA
- Working with POS, Cash and card handling
- Cleaning and restocking bar, coffee machine and dining lounge
- Take order, making coffee tea and other drinks to guest specification Clean and sanitize work areas, equipment, utensils.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Store Manager
Castle hill Korean grocery
04.2017 - 10.2019
- Maintain the store clean, safe and orderly
- Greeting customers and dealing with customer enquiries
- Ensure shelves are fully stocked with fresh items
- Organising and ordering stock to avoid out of stock condition
- Working with POS, receive payment by Cheque, cash and credit card
F&B attendant
Holiday inn
09.2016 - 04.2017
- Assisting guests with special dietary requirements Setting up for breakfast buffet, lunch groups and functions
- Maintain pleasurable and clean restaurant atmosphere according to brand standards
- Prepare and serve alcoholic drinks to bar guests in accordance with RSA
- Working with POS and checking float at the beginning and end of each shift
- Confirmed relevant guest information and payment methods to prevent fraud
Wait staff
Suryun Restaurant
02.2016 - 09.2016
- Taking order with excellent communication skills.
- Dealing customer complaints with good manners.
- Inspecting cleanliness of all working areas.
- Assisting customers with menu and dietary requirements.
- Polishing cutlery and crockery.
Delivery driver
NTC WISEMETTAC, Sydney
11.2015 - 01.2016
- Picking orders Delivering food materials Collecting payment from clients.
- Loaded truck and properly secured items to prevent damage.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Communicated customer complaints, requests and feedback to company management.
Education
Higher School Certificate (HSC) -
Erina High School
Business Management
Charles Darwin University
Skills
- Experience in hospitality and retail industry
- Multilingual- Fluent in English and Korean
- Active listener and communicator
- Ability to work in fast paced environment under pressure
- Ability work independently and as a strong team player
- Ability to maintain high standard of integrity and work ethics
Accomplishments
- Responsible Service of Alcohol
- Responsible conduct of gambling
- Casino special employee license
- Academic achievement certificate- first in business studies
- Completed Vittoria coffee barista course
Timeline
Customer Onboarding Specialist
crown sydney
07.2023 - Current
Table Games Dealer
Crown Resorts
08.2020 - 07.2023
F&B Supervisor
Club Intercontinental Sydney
03.2018 - 06.2020
Store Manager
Castle hill Korean grocery
04.2017 - 10.2019
F&B attendant
Holiday inn
09.2016 - 04.2017
Wait staff
Suryun Restaurant
02.2016 - 09.2016
Delivery driver
NTC WISEMETTAC, Sydney
11.2015 - 01.2016
Higher School Certificate (HSC) -
Erina High School
Business Management
Charles Darwin University
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