Jayden Booth
Belmont,NSW
Summary
Proven to enhance customer satisfaction and safety at LEA Employment, I leveraged strong problem-solving skills and a positive attitude to address concerns and ensure a secure environment. Skilled in multitasking and attention to detail, I significantly contributed to team efficiency and operational success, embodying flexibility and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Officer
LEA Employment
01.2022 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Lifeguard
LEA Employment
01.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
Swim School Teacher
LEA Employment
01.2022 - 05.2024
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
Kiosk Worker
LEA Employment
01.2022 - 05.2024
- Supported store management by completing additional tasks as needed, contributing to overall success.
- Enhanced customer satisfaction by providing efficient and friendly service at the kiosk.
- Provided knowledgeable product recommendations, leading to increased customer trust and loyalty.
- Managed multiple tasks simultaneously, maintaining efficiency in a fast-paced environment.
- Handled cash transactions accurately, resulting in minimal discrepancies during end-of-day reconciliations.
- Collaborated with team members to achieve daily sales goals and meet operational targets.
- Assisted in training new employees, ensuring a smooth integration into the team and consistent service standards.
- Handled high-volume periods efficiently while maintaining excellent service quality for all customers.
- Increased sales through effective product promotion and upselling techniques.
- Demonstrated flexibility in adapting to various roles within the kiosk operation as needed, contributing to overall team productivity.
- Maintained a clean and organized workspace, ensuring a pleasant experience for customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Belmont High School
Belmont, NSW11.2024
Certificate III - Sport And Recreation
LEA Employment
NSW10.2024
Skills
- Flexible schedule availability
- Strong Teamwork Capabilities
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking
Accomplishments
I have accomplished my district 3,2,1 and my National C Badge in umpiring for netball.
Certification
2023- White card
2023- RSA and RCG
2023- Barista
2024- First aid
2024- CPR
2024- Working with children
2024- Lifeguard
2024- AUSTSWIM
Additional Information
AVALIBILITY:
Monday- From 3:00pm
Tuesday- From 4:00pm
Wednesday- From 4:00pm
Thursday- From 2:00pm
Friday- From 2:00pm
Saturday- N/A
Sunday- All day
DOB:
09/05/2006
Timeline
Customer Service Officer
LEA Employment
01.2022 - 05.2024
Lifeguard
LEA Employment
01.2022 - Current
Swim School Teacher
LEA Employment
01.2022 - 05.2024
Kiosk Worker
LEA Employment
01.2022 - 05.2024
High School Diploma -
Belmont High School
Certificate III - Sport And Recreation
LEA Employment
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