Jayden Cooke

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Supervised server staff and simultaneously served personal section of tables.

Admin & Banking/ finance

• Doing a weekly cash reconciliation.
• Topping up ATM cash.
• Counting all Restaurant & Bar floats/ Pokie machine floats etc.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Willow Tree Inn Bar

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Supported bartenders with essential tasks, resulting in more efficient bar operations.
• Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Controlled line and crowd with quick, efficient service.