Jayden De Courcy Harris

• Demonstrated strong organizational and time management skills while managing multiple projects
• Developed, implemented and monitored residential policies and procedures.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provided crisis management and intervention during emergency situations.
• Onboarded new employees with training and new hire documentation.
• Ensuring all staff are well educated around policies and procedures
• Developed and maintained accurate records of programs and services.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.

· Talking to business owners and employees over the phone about the issue’s customers are experiencing with NBN.

· Investigating problems and being able to think of ways to resolve them.

· Customer objection handling

· Building relationships with customers

· Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

· Resolved conflicts and negotiated mutually beneficial agreements between parties.

· Handled 50 calls per 24 hours to address customer inquiries and concerns.