Jayden East
Armstrong Creek
Summary
Dynamic leader with a proven track record at Dulux Trade Centre, enhancing customer satisfaction and employee productivity. Expert in strategic planning and conflict resolution, with a knack for meticulous documentation and clear communication. Achieved significant improvements in service delivery and safety standards, demonstrating exceptional decision-making and team leadership skills.
Overview
8
8
years of professional experience
Work History
Manager
Dulux Trade Centre
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Tasting Room Attendant
Tastes Of The Region
10.2017 - 05.2020
- Ensured compliance with all local alcohol regulations by checking IDs diligently before serving wine samples during tastings sessions.
- Collaborated with other staff members to ensure a consistently high level of service throughout the tasting room experience.
- Assisted in maintaining accurate records of tasting room sales, inventory levels, and customer information for reporting purposes.
- Fostered a positive team environment by actively participating in staff meetings, providing feedback on operations improvements, and assisting colleagues when needed.
Security Control Room Operator
Marshall Security
04.2017 - 10.2017
- Coordinated evacuation efforts during emergencies, ensuring the orderly exit of all occupants while maintaining constant communication with first responders.
- Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
- Collaborated with other departments to address any safety concerns or potential threats in a timely manner.
- Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
Bar Attendant
The Gateway Tavern
01.2017 - 04.2017
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Education
Certificate IV - Cyber Security
Victoria University
Footscray, VIC12-2025
Certificate III - Security Operations
Complex Institute
Mildura, VIC06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Project management
- Performance management
- Conflict resolution
- Expense tracking
- Clear communication
Timeline
Manager
Dulux Trade Centre
05.2020 - Current
Tasting Room Attendant
Tastes Of The Region
10.2017 - 05.2020
Security Control Room Operator
Marshall Security
04.2017 - 10.2017
Bar Attendant
The Gateway Tavern
01.2017 - 04.2017
Certificate IV - Cyber Security
Victoria University
Certificate III - Security Operations
Complex Institute
Similar Profiles
Govindaraj ArumugamGovindaraj Arumugam
Store Manager at Dulux Decorator CentreStore Manager at Dulux Decorator Centre
Adam BowaterAdam Bowater
Snr Truck Driver at Porters Mitre 10 Trade CentreSnr Truck Driver at Porters Mitre 10 Trade Centre
Santhoshkumar MurganSanthoshkumar Murgan
Project Coordinator/ Electrical Engineer at Dubai World Trade CentreProject Coordinator/ Electrical Engineer at Dubai World Trade Centre