Summary
Overview
Work History
Skills
Personal Information
References
Timeline
Generic

Jayden Eather

Rural View,QLD

Summary

I am a goal oriented, determined and ambitious person who is wanting to progress in my career and further develop my skillset. I am a confident and quick learner with a positive attitude who is eager to learn new skills. I am proficient in growing great relationships with customers and work colleagues. I possess excellent communication along with superior work ethic. I am multi skilled with the ability to work well under pressure. I am a detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

10
10
years of professional experience

Work History

Customer Care Team Leader

Blackwood's BHP Team
Mackay
10.2021 - Current
  • Investigate complex customer inquiries or complaints, resolving issues as needed.
  • Developed strategies for improving customer satisfaction and loyalty.
  • Performed quality assurance reviews of calls handled by the customer care teams.
  • Ensured proper adherence to company policies and procedures related to customer service operations.
  • Recruited, interviewed, hired, trained, evaluated, coached and mentored new staff members as needed.
  • Analyzed data from surveys or other sources in order to identify areas of improvement for the customer care teams.
  • Conducted regular training sessions with staff members to ensure they had the necessary knowledge and skills to provide excellent customer service.
  • Directed and coordinated customer care teams to effectively meet customer service goals.
  • Created reports detailing team performance trends and statistics for management review.
  • Implemented process improvements that resulted in increased efficiency throughout the department.
  • Maintained a positive work environment that encouraged collaboration and communication between team members.

Supply Chain Assistant

Nepean Longwall
04.2021 - 10.2021
  • Reviewed existing processes for opportunities to streamline operations or reduce costs.
  • Organized logistics activities such as warehousing, transportation, scheduling.
  • Negotiated contracts with suppliers to secure competitive pricing and better terms and conditions.
  • Expedited and maintained order dates in Nepean system
  • Developed and maintained supplier relations with both local and international suppliers in NSW and QLD
  • Aligned project machining and fabrication with preferred suppliers based on price and availability
  • Organized shipping logistics and generated invoices for freight forwarding services
  • Maintained and reported to project managers on purchase order lead times.
  • Streamlined inventory management by organizing the procurement of workshop consumables, stationary, OH&E, and tooling.
  • General administration duties.

Customer Care Consultant

Blackwood's Mackay BHP Mega Mining Team
Mackay
08.2019 - 03.2021
  • Assisted customers via telephone to recommend suitable products based on their needs
  • Ensured prompt resolution of all customer inquiries within designated time limits
  • Enhanced customer order expediting process through effective supplier liaison
  • Streamlined the execution of sales, back orders, forward orders, stock transfers, and general distribution to prioritize urgency.
  • Completed customer returns, ensuring compliance with return to vendor authority.

Trade Counter & Special Orders

Bunnings Warehouse Paget
08.2014 - 10.2019
  • Created and delivered accurate quotes to trade customers
  • Provided prompt and accurate responses to customer inquiries about products and pricing.
  • Provided personalized customer service by greeting and assessing individual needs upon store entrance
  • Operated POS system efficiently to fulfill customers' custom requests.
  • Conducted routine annual stock takes to ensure accurate inventory records.
  • Collaborated with safety team to ensure consistent adherence to store-wide safety protocols
  • Performed data entry and maintained accounts system, ensuring accurate reconciliation of accounts payable
  • Ensured timely updates of pricing, including weekly customer specials, while working with the price integrity team.

Skills

  • Multitasking and Prioritisation
  • Meticulous and Organised
  • High Level of time management Skills
  • Excellent written and verbal communication skills
  • Reliable and Trustworthy
  • Customer Relations

Personal Information

Title: Senior Customer Care Consultant

References

References available upon request.

Timeline

Customer Care Team Leader

Blackwood's BHP Team
10.2021 - Current

Supply Chain Assistant

Nepean Longwall
04.2021 - 10.2021

Customer Care Consultant

Blackwood's Mackay BHP Mega Mining Team
08.2019 - 03.2021

Trade Counter & Special Orders

Bunnings Warehouse Paget
08.2014 - 10.2019

Similar Profiles

CREATE PROFILE
Jayden Eather