Jayden-Elise Luxton
4202 Giinagay Way Urunga ,NSW
Summary
With years of experience in both the retail and hospitality industries, I've honed exceptional people skills and a knack for efficient operations. My proactive approach has streamlined processes, enhanced customer satisfaction, and fostered a positive work environment. Skilled in inventory management and customer service and sales, I excel in fast-paced settings, able to work independently or as a team member, driving improvements and fostering team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bakery Assistant
Urunga Country Oven
04.2019 - 10.2024
- Maintained clean, organized kitchen / shop front to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Enhanced customer satisfaction by providing exceptional service and handling special orders for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Developed a loyal customer base due to excellent interpersonal skills while serving, taking orders or responding to inquiries.
- Lifted and moved items weighing over 15kg using proper lifting techniques.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Trained new bakery staff.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and able to clean equipment.
- Heated pies using large bakery ovens
- Able to open and lock up shop and work unsupervised.
Waitress
Waterbird Restaurant
03.2010 - 02.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Retreat Accommodation Managers
Falls Forest Retreat. Dr Mary E White
07.2005 - 11.2010
- Managed and oversaw all accommodation operations at the 6 town house retreat as well as managing the 62 hectare protected Gondwanan rainforest wildlife sanctuary property the accommodation is situated on.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Yearly preparation of Business Activity Statement for accountant.
- Managed budgets effectively, reducing operational costs without compromising on service standards.
- Implemented sustainability measures within the property, contributing to environmentally friendly practices.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Coordinated events hosted at the property, ensuring seamless execution from planning through completion stages.
- Optimized room allocation strategies based on guest preferences and booking patterns for maximum utilization of available space.
- Spearheaded renovations projects as needed, overseeing contractors'' work quality while minimizing disruption to guests and operations.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests.
- Booked large groups for weddings, retreats, conferences, and other events.
- Managed day-to-day operations of retreat facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Store Grocery Orderer
Woolworths Supermarket
02.1999 - 07.2005
- Responsible for stock ordering and control in the Grocery department.
- Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Certificate -
Chatham High School
Taree, NSW1998
Skills
- Excellent customer service/people skills
- Many years experience in the retail industry
- Many years experience in the hospitality industry
- Able to work well as part if a team as well as being able to work independently unsupervised
- Quick to learn and willing to gain new skills
- Have excellent attention to detail and feel a great sense of duty to perform tasks to the best of my ability and with pride
Certification
• Current RSA
•NSW Food Handler Basics Course
Timeline
Bakery Assistant
Urunga Country Oven
04.2019 - 10.2024
Waitress
Waterbird Restaurant
03.2010 - 02.2013
Retreat Accommodation Managers
Falls Forest Retreat. Dr Mary E White
07.2005 - 11.2010
Store Grocery Orderer
Woolworths Supermarket
02.1999 - 07.2005
High School Certificate -
Chatham High School
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