Jayden English
Penrith,Australia
Summary
Detail-oriented and self-motivated professional with over 5 years of experience in retail and customer service. Demonstrates quick learning ability and proficiency in technology, thriving in fast-paced environments. Strong listening skills and effective oral and written communication enhance customer interactions and team collaboration.
Overview
9
9
years of professional experience
Work History
Junior Network Designer
Service Stream
Parramatta, NSW
07.2023 - Current
- Designed NBN Fibre Network for NSW and other states to meet regulatory standards.
- Utilized Excel and QGIS for effective design modifications and data management.
- Transformed initial designs from NBN for accurate surveyor implementation.
- Executed swift design alterations during construction to accommodate outdated survey data.
Product Support Consultant
Garmin
Marsden Park, NSW
01.2023 - 07.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Warehouse Worker
Action Workforce
Erskine Park, 2759
09.2022 - 01.2023
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
BMW Service Technician
BMW
Parramatta, NSW
01.2021 - 09.2022
- Read and followed technical documentation to complete accurate repairs.
- Assessed vehicle maintenance status and completed needed service.
- Tracked issues in software system through proper documentation and detailed information.
- Performed scheduled and unscheduled maintenance tasks.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Produce Worker
Woolworths
St Marys, NSW
12.2019 - 12.2021
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Fast Food Crew Trainer
McDonald's
St Marys, NSW
11.2015 - 11.2019
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained multiple less-experienced crew members.
Education
High School Diploma -
Colyton High School
Colyton, NSWSkills
- Flexibility and adaptability
- Quick learner
- Analytical problem solving
- Detail-oriented approach
- Collaborative teamwork
- Data organization
References
References available upon request.
Timeline
Junior Network Designer
Service Stream
07.2023 - Current
Product Support Consultant
Garmin
01.2023 - 07.2023
Warehouse Worker
Action Workforce
09.2022 - 01.2023
BMW Service Technician
BMW
01.2021 - 09.2022
Produce Worker
Woolworths
12.2019 - 12.2021
Fast Food Crew Trainer
McDonald's
11.2015 - 11.2019
High School Diploma -
Colyton High School
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