Jayden Fitch
Mandurah,WA
Summary
Resourceful professional in customer service, skilled in managing high volumes of inquiries and administrative tasks efficiently. Expertise in communication, data entry, and appointment scheduling enhances operational effectiveness. Strong problem-solving abilities and time management skills contribute to positive outcomes for clients and teams.
I have a passion for the IT field and am seeking an apprenticeship that will allow me to use my potential to its fullest.
Overview
6
6
years of professional experience
Work History
Receptionist
Enhance Physiotherapy
Mandurah, WA
02.2024 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
Sales Associate
Optus
Mandurah, WA
05.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
Manager
Mcdonalds
Mandurah, WA
06.2019 - 10.2022
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured compliance with health and safety regulations.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Education
Certificate III - Retail
Mcdonalds
Mandurah, WA01-2022
AYL Course -
Mcdonalds
Mandurah, WA01-2022
Year 11 -
John Tonkin College
Mandurah, WA01-2015
Skills
- Organizational skills
- Supervision and leadership
- Computer skills
- Data management
- Data entry
- Flexible and adaptable
- Team building
- Recordkeeping
- Analytical
- Customer service
- Telecomunications knowledge
- Responsible with money
- KPI knowledge
- Manegment training
Timeline
Receptionist
Enhance Physiotherapy
02.2024 - Current
Sales Associate
Optus
05.2023 - 02.2024
Manager
Mcdonalds
06.2019 - 10.2022
Certificate III - Retail
Mcdonalds
AYL Course -
Mcdonalds
Year 11 -
John Tonkin College
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