Resilient, adaptive, and hardworking, with experience in diverse roles within the retail, trucking, and roofing industries as a junior employee. Known for strong customer service skills, a proven ability to resolve conflicts effectively, and adept at maintaining high standards. In previous roles, I contributed to enhancing customer satisfaction and improving overall operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Worker
Port Wakefield BP
Port Wakefield, South Australia
08.2021 - 03.2024
Assisted customers with product selections and inquiries at busy convenience store.
Managed cash register transactions accurately and efficiently during peak hours.
Stocked shelves with merchandise, ensuring proper organization and presentation.
Maintained cleanliness and orderliness throughout the store environment consistently.
Collaborated with team members to improve customer service standards daily.
Conducted inventory checks to ensure product availability and minimize shortages.
Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Maintained an organised store environment by restocking shelves and organising displays.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Managed cash register operations using POS system and processed sales and returns.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Maintained accurate records of all transactions using POS software systems.
Roofing and Guttering Apprentice
Old Style Roofing and Guttering
Elizabeth, South Australia
01.2019 - 11.2020
Assisted in roof installation and guttering tasks under skilled supervision.
Maintained tools and equipment to ensure readiness for projects.
Supported safety protocols by following guidelines during all operations.
Collaborated with team members to complete roofing projects efficiently.
Learned various roofing techniques and materials through hands-on experience.
Observed experienced workers to gain insight on best practices in roofing.
Participated in training sessions to improve technical skills and knowledge.
Communicated effectively with team to coordinate daily work activities.
Worked closely with mentors to understand project objectives.
Completed semi-skilled and skilled work under supervision of fully qualified professionals.
Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
Embraced ongoing education and learning opportunities to develop new skills.
Transported items and tools from truck to work locations.
Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
Moved and held materials for senior professionals to complete work.
Conducted basic maintenance and troubleshooting of machinery under guidance.
Completed all assigned tasks within specified deadlines to ensure project continuity.
General Hand
DA & JA Transport
One Tree Hill, South Australia
01.2018 - 12.2019
Assisted with customer requests and answered questions to improve satisfaction.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Utilised various software and tools to streamline processes and optimise performance.
Completed day-to-day duties accurately and efficiently.
Retail Worker
McDonalds
Belconnen, ACT
02.2016 - 12.2017
Managed cash register transactions accurately and efficiently during peak hours.
Stocked shelves with merchandise, ensuring proper organisation and presentation.
Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Provided excellent customer service by answering questions, resolving problems and addressing complaints professionally.
Initiated friendly conversation with customers to determine level of assistance required.
Maintained cleanliness and orderliness throughout the store environment consistently.
Collaborated with team members to improve customer service standards daily.
Conducted inventory checks to ensure product availability and minimise shortages.
Maintained cleanliness of workstations and ensured compliance with health regulations.
Stocked supplies and organized inventory to ensure efficient kitchen operations.
Followed food safety procedures while handling raw ingredients and prepared dishes.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Worked in fast-paced, ever-changing environment.
Ensured that all health regulations regarding food handling were followed during preparation process.
Maintained cleanliness of floors in the kitchen area throughout shift.
Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.