Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayden Glover

Kingston,TAS

Summary

Dynamic professional with extensive experience in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective relationship building and product knowledge. Skilled in managing high-stress situations while maintaining professionalism, ensuring compliance, and optimizing operational efficiency. Committed to delivering exceptional service and fostering positive customer experiences.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Buys and Loans Operator

Cash Converters
01.2021 - Current
  • Evaluated collateral value and condition to determine loan amounts for customers.
  • Managed transactions efficiently, ensuring compliance with regulatory requirements and company policies.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.

Removalist

Chess Price Removals
01.2017 - 01.2021
  • Coordinated loading and unloading of items to ensure safe transport.
  • Managed inventory organization to streamline packing processes.
  • Implemented best practices for packing techniques, minimizing damage during moves.

Assistant Manager

EB Games
01.2011 - 01.2017
  • Assisted in coordinating daily operations and scheduling staff effectively.
  • Supported management in maintaining high customer service standards.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Learned inventory management systems to track stock levels accurately.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Year 13 Completion -

Elizabeth College
North Hobart
12-2013

High School Diploma -

New Town High School
New Town, TAS
12-2010

Skills

  • Customer service
  • Customer relations
  • Relationship building
  • Conflict resolution
  • Professional telephone demeanor
  • Product knowledge

Timeline

Buys and Loans Operator

Cash Converters
01.2021 - Current

Removalist

Chess Price Removals
01.2017 - 01.2021

Assistant Manager

EB Games
01.2011 - 01.2017

Year 13 Completion -

Elizabeth College

High School Diploma -

New Town High School
Jayden Glover