Jayden Haselbach

• Oversaw daily operations of the bars, restaurant, and gaming room, managing a team of over 30 staff while ensuring high customer service standards.
• Handled and accounted for venue finances, including EFTPOS, CRT, ATM, EGM, and cash floats.
• Collaborated with various departments to plan and execute events and promotions, boosting revenue and member engagement.
• Conducted regular staff training sessions on RSL policies, health and safety guidelines, and service excellence.
• Assisted in hiring, training, and managing staff, providing ongoing coaching and feedback for professional development.
• Developed and maintained strong relationships with customers and team members.

Key Skills:

• Bartending and Cocktail Preparation
• Barista Skills
• Customer Service
• Staff Training and Development

• Led the implementation of new operating systems during a significant leadership transition, ensuring continuity of exceptional service.
• Oversaw daily operations, maintaining high service standards and enhancing customer satisfaction.
• Streamlined workflows through process improvements, increasing team efficiency.
• Contributed to a smooth transition while refining German language skills and enhancing cross-cultural communication.
• Gained valuable experience in managing diverse teams and delivering outstanding customer service in a dynamic, multilingual environment.

• Worked within a dynamic team representing various NGOs.
• Collaborated with NGOs to develop and execute strategic marketing campaigns.
• Cultivated relationships with community members to enhance brand visibility and engagement.
• Provided tailored marketing solutions to meet the unique needs and goals of each NGO client.
• Managed client relationships and ensured client satisfaction.
• Direct Result is a multinational result-focused marketing agency, primarily working with NGOs.
• Skills Learnt: Personal connection, sales techniques

• Managed day-to-day customer communication, including emails and phone enquiries, ensuring efficient supply and information flow.
• Processed invoicing, orders, and inventory using MYOB, maintaining accurate records and timely dispatch of products.
• Planned and supported annual interstate trade shows, promoting new products and services.
• Assisted with warehousing operations, including stock organisation and order fulfillment.
• Contributed to marketing and promotional strategies, designing signage, booth layouts, and interactive displays to increase customer engagement.

Key Skills & Software:
MYOB • Adobe Illustrator & Photoshop • Microsoft Excel • Wix • Weebly • Invoicing • Sales Support • Inventory Management • Event Coordination

• This team-based position involved fabricating fibre optic cables for major telecommunications clients. In a fast-paced environment, responsibilities included quality control, stocktaking, and packaging inspection.
• Skills Learnt: Time management, precision, and teamwork

• This was an entry-level retail position with a focus on customer service. The role offered a strong foundation for the development of effective time management skills through high-pressure environments.
• Skills Learnt: Customer service and working under pressure