Jayden Ibanez
Melbourne
Summary
Dedicated professional with a diverse background in customer service, retail, and operations management. Possess strong analytical, problem-solving, and communication skills, along with a proven track record of delivering exceptional client experiences. Proficient in CRM platforms, Microsoft suite of programs, and eCommerce platforms. Detail-oriented and able to multitask effectively in fast-paced environments. Eager to contribute my skills and expertise to the Scanlan Theodore team.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank of Australia, CBA
10.2023 - Current
- Managed customer relationships using CRM systems, ensuring accurate and up-to-date customer information.
- Conducted client outreach activities to promote banking products and services, resulting in increased customer engagement.
- Analysed customer data to identify trends and patterns, providing recommendations for improving customer satisfaction and retention.
- Resolved customer inquiries and issues promptly and professionally, delivering exceptional client experiences.
- Collaborated with cross-functional teams to optimise processes and enhance operational efficiency.
Boutique Client Advisor
Oroton
06.2023 - 10.2023
- Utilised CRM platforms to manage client profiles and track interactions, ensuring personalised service.
- Conducted client outreach to build relationships and drive sales, resulting in increased customer loyalty.
- Analysed sales data to identify growth opportunities and implemented strategies to improve performance.
- Provided exceptional customer service, addressing customer needs and concerns in a timely manner.
- Analysed sales data to identify growth opportunities and implemented strategies to improve performance.
Warehouse Return Coordinator and Assistant
Camilla
04.2019 - 06.2023
- Managed the returns process, including receiving, inspecting, and processing customer returns.
- Ensured accurate and timely processing of returns, including issuing refunds and exchanges.
- Collaborated with the sales team to resolve customer issues related to returns and exchanges.
- Analysed return data to identify trends and patterns, providing recommendations for improving the returns process.
- Trained and supervised warehouse staff on the returns process, ensuring compliance with company policies and procedures.
Customer Care and Retail Assistant
By Charlotte
11.2021 - 01.2023
- Managed customer inquiries and complaints using CRM systems, ensuring prompt and effective resolution.
- Conducted client outreach to promote products and services, resulting in increased customer engagement.
- Analysed customer feedback to identify areas for improvement and implemented changes to enhance the customer experience.
- Provided exceptional customer service, assisting customers with product selection and purchase decisions.
- Collaborated with the team to maintain a clean and organised store environment and ensure product availability.
Education
Bachelor of Arts And Science - Politics, International Relations And Environment
Deakin University
Melbourne, VIC12-2029
Skills
- Proficient in using CRM platforms to manage customer relationships, track interactions, and analyse data
- Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders
- In-depth knowledge of the retail industry, including trends, best practices, and customer behaviour
- Strong analytical and critical thinking skills, with the ability to interpret data and provide recommendations
- Excellent problem-solving and decision-making skills, with the ability to identify and resolve issues quickly and effectively
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders
Timeline
Customer Care Specialist
Commonwealth Bank of Australia, CBA
10.2023 - Current
Boutique Client Advisor
Oroton
06.2023 - 10.2023
Customer Care and Retail Assistant
By Charlotte
11.2021 - 01.2023
Warehouse Return Coordinator and Assistant
Camilla
04.2019 - 06.2023
Bachelor of Arts And Science - Politics, International Relations And Environment
Deakin University
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