Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Work Availability
Timeline
Jayden Kolic-Clarke

Jayden Kolic-Clarke

Boambee East,NSW
If you can dream it, you can do it.
Walt Disney

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5

Years of experience

Work History

Shift Manager

McDonalds
12.2022 - 01.2024
  • Greeting and receiving customers
  • Taking and capturing orders on the point of sale system.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Care Assistant

NSW Health MNCLHD
01.2022 - 04.2022
  • Providing companionship
  • Assisting with daily activities
  • Working as a team-member in a multidisciplinary healthcare environment
  • Liaising with nursing staff and escalating concerns when appropriate.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.

Lawn & Garden Maintainer

Cleaning and Lawn Maintenance (CALM)
01.2019 - 01.2021
  • Assisted in mowing, cleaning and maintaining properties around the Coffs Coast
  • Providing friendly and warm customer service
  • Maintaining relationships with customers and working in a small team environment.
  • Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.

Delivery Driver

Dominoes
01.2020 - 01.2021
  • 20-25 deliveries per night to customers
  • Managing time to optimise deliveries whilst abiding by all traffic and road laws
  • Responsible for handling cash and Eftpos transactions
  • Perfect driving history.

Customer Representative

Coles
01.2018 - 01.2020
  • Provided exceptional customer service by greeting and assisting customers.

Education

  • Certificate III in Retail
  • White Card
  • First Aid Certificate (exp. 2025)
  • RSA & RCG (exp. 2026)
  • Working With Childrens (WWC) check (exp. 2027)
  • NDIS workers check

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Workplace Safety
  • Staff Motivation
  • Punctual and Reliable
  • Team Development
  • Tech-Savvy
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Computer Skills

Volunteer Experience

St Johns Ambulance - Event First Aider | Started 2021

Provide first aid and direct support to concerts, festivals, sports arenas and other events. Provide support to local communities during times of need such as the 2022 Lismore floods.



NSW Rural Fire Service - Firefighter  | Started 2019

playing a crucial role in protecting life, property, and the environment from bushfires and other emergencies in rural and semi-rural areas of New South Wales, Australia.


References

  • Matthew M - 0424 227 041 (Ex-Manager)
  • Karla C - 0423 307 363 (Co-Worker Coles)
  • Bill - 0419 538 330 ( Ex-teacher / Mentor )
  • Coles Store Manager - (02) 6659 1600


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Manager - McDonalds
12.2022 - 01.2024
Care Assistant - NSW Health MNCLHD
01.2022 - 04.2022
Delivery Driver - Dominoes
01.2020 - 01.2021
Lawn & Garden Maintainer - Cleaning and Lawn Maintenance (CALM)
01.2019 - 01.2021
Customer Representative - Coles
01.2018 - 01.2020
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Jayden Kolic-Clarke