Jayden Lai
Doncaster East,Victoria
Summary
- Proven track record of excellence in fast-paced environments, demonstrated at Three Monkeys Cafe and Golden Harvest Cafe by effectively managing customer relations and streamlining operations. Skilled in multitasking and maintaining attention to detail, with a strong ability to communicate in English, Mandarin, Cantonese, and Taiwanese. Excelled in leadership and cross-cultural understanding, significantly enhancing customer satisfaction and loyalty.
- Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
- Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter / Store Opener / Store Closer
Three Monkeys Cafe
02.2023 - 09.2023
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Maintained clean and organized dining areas for optimal guest experience.
Waiter / Kitchen Hand
Golden Harvest Cafe
03.2020 - 08.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
Buddhist Temple Volunteer
Melbourne Buddhist Thai Temple
08.2023 - Current
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
- Assisted with special events and programs.
Private Tutor
Self Employed
01.2023 - Current
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Education
Bachelor of Criminology And Bachelor of Art - Criminology And Psychology
John Monash Science School
Clayton, VIC11.2028
High School Diploma -
Yarra Valley Grammar
Ringwood, VIC10.2022
Skills
Positive Attitude
Fluent Speaker In English, Mandarin, Cantonese and Taiwanese
Teamwork and Collaboration
Flexible Schedule
Cross-cultural Understanding
Multitasking
Organized and Efficient
Attention to Detail
Timeline
Buddhist Temple Volunteer
Melbourne Buddhist Thai Temple
08.2023 - Current
Restaurant Waiter / Store Opener / Store Closer
Three Monkeys Cafe
02.2023 - 09.2023
Private Tutor
Self Employed
01.2023 - Current
Waiter / Kitchen Hand
Golden Harvest Cafe
03.2020 - 08.2021
Bachelor of Criminology And Bachelor of Art - Criminology And Psychology
John Monash Science School
High School Diploma -
Yarra Valley Grammar
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