Jayden Lam

Accolades:

• (BSR #3 National 2023 - Wattle Grove)
  (BSR #3 Jandakot Region 2023 - Wattle Grove)
  (BSR #1 National Winner 2024 - Willetton)
  (BSR #1 Jandakot Region Winner 2024 - Willetton
  (BSR Financial Category Award 2024 - Willetton)
  (BSR Internal Category Award 2024 - Willetton)
• I have managed 4 locations across the Jandakot Region: Wattle Grove, Kalamunda, Yokine and Willetton
• Streamlined daily operations to improve store functionality and safety for customers and employees.
• Maintained strict inventory and cash controls through diligent opening and closing procedures.
• Resolved customer complaints swiftly, enhancing relationships through professional engagement.
• Led store employees in a fast-paced environment, encouraging proactive communication and constructive feedback.
• Conducted regular performance reviews, offering constructive feedback and growth opportunities for staff.
• Maximized sales with innovative visual merchandising displays and optimized store layouts.
• Cultivated positive work environment by fostering strong team relationships through activities and recognition.
• Managed financial operations, including budget planning, expense tracking, and record-keeping.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

• Oversaw recruitment processes, selecting candidates aligning with company values and culture fit criteria.
• Monitored financial performance to identify trends, adjust budgets, and modify sales forecasts.
• Collaborated with regional management to formulate long-term strategies for store expansion and profitability.
• Managed labor costs by forecasting staffing needs based on seasonal trends and promotions.
• Maximized revenue generation through strategic merchandising and effective product placement.
• Enhanced operational efficiency by implementing cost-reduction measures across various business areas.
• Maintained high standards of store presentation, adhering to visual merchandising guidelines.
• Reduced employee turnover rates by fostering positive work environments and offering competitive remuneration packages.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Worked directly with merchandise planners, buyers and category managers in order to maximize revenue from each business unit
• Reviewing NPS feedback on daily basis and implementing strategies to negate detractors
• Working directly with my visual merchandiser to visually elevate categories in order to boost customer appeal and drive category sales growth
• Recruiting, training and supervising employees
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
• Assisting with the development of new sales and recruitment strategies

• Developed and maintained inventory reports, ensuring real-time accuracy.
• Achieved optimal inventory levels to consistently meet customer demand.
• Analyzed inventory data, resolving stock discrepancies effectively.
• Conducted cycle counts regularly to verify inventory record accuracy.
• Implemented audits and tracking systems that enhanced inventory precision.
• Organized and labeled inventory items based on size, quantity, and type.
• Maximized warehouse storage capacity through efficient layout organization.
• Collaborated with suppliers and distributors to optimize supply chain processes.

• Optimized warehouse operations by streamlining processes and implementing best practices in inventory control.
• Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
• Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
• Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
• Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
• Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
• Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
• Collaborated with cross-functional teams to ensure timely delivery of products, enhancing customer satisfaction.
• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

• Resolved conflicts among staff to maintain a productive and harmonious work environment.
• Mentored new hires on company policies and expectations for successful team integration.
• Boosted sales through strategic merchandising and optimized product placement.
• Enhanced customer satisfaction by managing floor operations and addressing concerns promptly.
• Exemplified strong leadership qualities as a positive role model for staff.
• Provided hands-on customer assistance, assessing needs and understanding consumer preferences.
• Coached employees on sales techniques and effective handling of challenging situations.
• Managed inventory levels through routine audits to minimize discrepancies.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.