Summary
Overview
Work History
Education
Skills
Timeline
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Jayden Lawrence

Banksia Grove, WA

Summary

With a solid background in customer service, I have honed my ability to build positive relationships, deliver prompt and efficient customer service, and ensure customer satisfaction in a variety of settings. My work history is marked by a consistent track record of delivering high-quality support, anticipating customer needs, and going above and beyond to create memorable, positive experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Representative & Stock Maintainer

Anaconda
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fast Food Worker

Hungry Jack's
03.2021 - 10.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Trade Assistant

Custom Shade Sails WA
02.2022 - 01.2023
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
  • Assisted in inventory management, keeping track of supplies to avoid project delays.

Education

2017-2022 -

Joseph Banks Secondary College
Perth, WA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing

Timeline

Customer Service Representative & Stock Maintainer

Anaconda
01.2023 - Current

Trade Assistant

Custom Shade Sails WA
02.2022 - 01.2023

Fast Food Worker

Hungry Jack's
03.2021 - 10.2023

2017-2022 -

Joseph Banks Secondary College

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Jayden Lawrence