Jayden Middleton
Melbourne
Summary
Dynamic Trade Counter Assistant at Reece Civil, skilled in customer engagement and complaint resolution. Proven ability to enhance service efficiency and maintain cleanliness, while training new staff. Expertise in point-of-sale systems and strong organizational skills contributed to a seamless customer experience and improved operational workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trade Counter Assistant
Reece Civil
06.2022 - 10.2025
- Assisted customers with inquiries, providing product information and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring availability of products for customers.
- Maintained cleanliness and organization of counter area to enhance customer experience.
- Collaborated with team members to streamline operations and improve service efficiency.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Adapted quickly to changing priorities in a fast-paced retail environment.
- Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
- Managed inventory levels effectively, reducing waste and ensuring availability of fresh ingredients at all times.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
- Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
Truck Tyre and Wheel Aligner - Trade Assistant
HVA
04.2021 - 09.2022
- Calibrated wheel alignment systems to ensure optimal vehicle performance and safety.
- Diagnosed and resolved alignment issues using advanced diagnostic tools and equipment.
- Executed precise measurements for camber, caster, and toe adjustments on various vehicle models.
- Conducted thorough inspections of suspension components to identify wear or damage affecting alignment.
- Assisted in maintaining workshop cleanliness and organization to promote a safe working environment.
- Collaborated with team members to streamline workflow processes, enhancing overall service efficiency.
- Educated customers on wheel alignment benefits and recommended necessary maintenance services.
- Improved vehicle handling by performing precise wheel alignments using advanced equipment.
- Contributed to the shop''s positive reputation by providing exceptional customer service and expert advice on wheel alignment issues.
Education
High School Diploma -
Hume Anglican Grammar
Craigieburn, VIC12-2016
Skills
- Workplace safety
- Customer engagement
- Cleanliness maintenance
- Cash handling proficiency
- Complaint handling
- Stock replenishment
- Upselling strategies
- Point of sale systems
- Team coordination
- Relationship building
- Order taking
- Team leadership
- Organizational skills
- Excellent communication
- Reliability
- Quick learner
Certification
- Forklift
- Test and Tag
- 2 Tonne Truck license
- Certificate 3 in Supply Chain Operations
- First Aid
Languages
English
Native or Bilingual
Timeline
Trade Counter Assistant
Reece Civil
06.2022 - 10.2025
Truck Tyre and Wheel Aligner - Trade Assistant
HVA
04.2021 - 09.2022
High School Diploma -
Hume Anglican Grammar