Jayden Moore
Williamstown
Summary
Profile:
Dedicated and results oriented professional with 7 years of extensive experience in customer service roles. Proven track record of fostering positive relationships with customers and colleagues, coupled with exceptional communication skills. Proficient in utilising various customer service software and platforms to efficiently address customer needs and resolve inquiries. Possesses strong problem solving abilities, utilising analytical thinking and active listening to deliver effective solutions. Experienced in handling customer inquiries, resolving complaints, and managing escalations with professionalism.
Overview
7
7
years of professional experience
Work History
Server
LECHAPPE CYCLE CAFE
06.2017 - 03.2019
- Provided exceptional customer service, engaging patrons in conversations about bicycles and assisting with product selection.
- Assisted in cafe operations and maintained strong connections with the affiliated bike shop, contributing to a positive customer experience.
Store Assistant
DAN MURPHY’S
11.2021 - 12.2023
- Offered excellent customer service, addressing inquiries, processing transactions, and ensuring a pleasant shopping experience.
- Collaborated with team members to achieve sales targets and maintain store cleanliness and organization.
Cleaner
DOMESTIC CLEANING
11.2022 - Current
- Entrusted with securing clients' homes independently, demonstrating reliability and trustworthiness in locking up premises after cleaning sessions.
- Executed cleaning tasks efficiently and meticulously, ensuring high standards of cleanliness and maintaining client confidentiality and trust
Store Assistant
ALDI
10.2023 - 03.2024
- Provided efficient and friendly service to customers, assisting with product inquiries and maintaining a neat store environment.
- Assisted in inventory management tasks, including stock counts and replenishment
Bartender
Young Street Hotel
05.2024 - Current
- Provided efficient and friendly service to customers by pouring beers, crafting cocktails, and serving food, ensuring a positive dining experience.
- Handled administrative tasks such as answering phone inquiries, booking tables, counting tills, and managing the opening and closing of the pub.
Education
Bachelor of Architecture - Architectural And Building Technology
University of Newcastle
Newcastle, NSW11.2023
High School Diploma -
Edmund Rice College
Wollongong, NSW11.2020
Skills
- Strong Customer Service Skills: Demonstrated ability to provide exceptional service to customers, understanding their needs, and offering tailored solutions
- Communication Skills: Excellent verbal and written communication skills to effectively engage with customers, colleagues, and suppliers
- Teamwork and Collaboration: Ability to work collaboratively as part of the team to achieve sales targets and provide excellent customer service in fast paced retail environment
- Adaptability: Proven flexibility to adapt to changing circumstances, such as evolving technology trends or customer preferences, ensuring seamless service delivery
- Problem Solving Skills: Strong analytical skills to identify customer needs, resolve issues, and provide appropriate solutions, enhancing customer satisfaction and loyalty
- Attention to Detail: Meticulous attention to detail when assisting customers with product selection, ensuring accuracy in recommendations and order processing
- Sales Techniques: Familiarity with sales techniques and strategies to maximise sales opportunities while maintaining customer centric approach
- Retail Software Proficiency: Experience using retail software and platforms for inventory management, point of sale transactions, and customer relationship management
Timeline
Bartender
Young Street Hotel
05.2024 - Current
Store Assistant
ALDI
10.2023 - 03.2024
Cleaner
DOMESTIC CLEANING
11.2022 - Current
Store Assistant
DAN MURPHY’S
11.2021 - 12.2023
Server
LECHAPPE CYCLE CAFE
06.2017 - 03.2019
Bachelor of Architecture - Architectural And Building Technology
University of Newcastle
High School Diploma -
Edmund Rice College
Similar Profiles
Peter AnthonyPeter Anthony
Manager/Lead Mechanic - Seasonal at Pine Nut Cycle CafeManager/Lead Mechanic - Seasonal at Pine Nut Cycle Cafe
Andile SheziAndile Shezi
Bike Mechanic at Cascade Cycle CafeBike Mechanic at Cascade Cycle Cafe
Diego Armando Perez EscalanteDiego Armando Perez Escalante
ENNOVI De Mexico at Cycle Count CoordinatorENNOVI De Mexico at Cycle Count Coordinator