Summary
Overview
Work History
Education
Skills
References
Timeline
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Jayden Ngo

Bonnyrigg,NSW

Summary

Customer-focused sales associate with automotive experience, including a demonstrated history of exceeding sales targets and providing exceptional service. Possessing excellent communication and interpersonal skills, I excel in building rapport with customers to understand their needs and recommend products or solutions effectively. With a proactive approach to sales, I am skilled in upselling and driving revenue growth while maintaining a positive shopping experience. A team player with a passion for delivering results, I am committed to contributing to the success of the sales team and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Penrith Kawasaki
10.2023 - Current
  • Increased sales figures by building strong rapport with customers and recommending the appropriate products ranging from motorcycles to motorcycle gear that Kawasaki has to offer.
  • Increased customer satisfaction levels through exceptional customer service from time of purchase, through to the time of pick up and post sale.
  • Achieved monthly sales targets consistently by implementing effective sales strategies, maintaining a high level of product knowledge and maintaining a strong customer base.
  • Continue to create new leads and retain existing customers.
  • First hand experience in marketing Kawasaki products on major social media platforms.

Warehouse Worker

Lynch Group
07.2022 - 10.2023
  • Increased warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Apprentice Mechanic

Huyen Motor Repairs
11.2019 - 03.2022
  • Improved vehicle performance with the ability to diagnose and repair various issues within a timely manner.
  • Enhanced customer satisfaction by providing efficient maintenance services and addressing concerns professionally.
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving my technical skills within a fast paced environment.
  • Maintaining a clean and organized workspace, ensuring safety standards were met at all times.
  • Conducted thorough inspections to identify potential risks and issues that may occur and recommend the appropriate repair solutions.
  • Reduced downtime for customers by completing routine maintenance tasks such as oil changes, tire rotations, and brake adjustments efficiently.

Customer Service Cashier

BP Service Station
08.2018 - 09.2019
  • Enhanced customer satisfaction by efficiently handling transactions.
  • Efficient during checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

High School Diploma -

Bribie Island State High School
Bongaree, QLD
11.2018

Certificate III - Health And Fitness

TAFE
Bribie Island
11.2018

Certificate II - Logistics And Materials Management

TAFE
Bribie Island
11.2018

Skills

  • Product Sales
  • Automotive knowledge
  • Customer service
  • Lead generation
  • Time management
  • Client retention
  • Effective negotiation
  • Strong communication
  • Tri-lingual (Chinese, Vietnamese, English)
  • Adaptability
  • Attention to detail
  • Troubleshooting

References

  • Phillip Peng - Penrith Kawasaki, Sales Manager - 0432 333 249
  • Ted Bui - Lynch Group, Warehouse Supervisor - 0422 999 623
  • Michaela Reyna - BP, Manager - 0414 092 259
  • Trung Huynh - Huyen Motor Repairs, Manager - 0414 788 654

Timeline

Sales Associate

Penrith Kawasaki
10.2023 - Current

Warehouse Worker

Lynch Group
07.2022 - 10.2023

Apprentice Mechanic

Huyen Motor Repairs
11.2019 - 03.2022

Customer Service Cashier

BP Service Station
08.2018 - 09.2019

High School Diploma -

Bribie Island State High School

Certificate III - Health And Fitness

TAFE

Certificate II - Logistics And Materials Management

TAFE
Jayden Ngo