Jayden O'Loughlin
Canberra
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centred approach.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Allbids
10.2024 - Current
- Supervised and trained employees, fostering a skilled and high-performing team
- Developed and implemented new operational processes to enhance business efficiency and ensure seamless daily activities
- Managed cash handling procedures, including accurate counting and reconciliation of amounts exceeding $100,000
- Responded to customer inquiries via email and phone, providing timely solutions and addressing freight-related concerns
- Oversaw facilities maintenance to ensure a safe, clean, and operational work environment
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Senior Sales Consultant
Highgrove Bathrooms
05.2023 - 10.2024
- Developed and implemented comprehensive sales training programs, enhancing team proficiency and driving business growth
- Utilized advanced sales techniques to cultivate strong customer relationships, leading to increased revenue
- Collaborated with the marketing team to design and execute promotional campaigns, boosting brand visibility and sales
- Negotiated and managed contracts with vendors and suppliers, securing favourable terms and reducing costs
- Conducted in-depth market research to identify and capitalize on new product expansion opportunities
- Oversaw daily logistics of loading and unloading goods, ensuring accurate inventory management and proper storage
Showroom Sales | Delivery Driver | Trade Counter
Tradelink
05.2021 - 05.2023
- Developed and implemented efficient route plans to reduce delivery time and fuel costs
- Provided exceptional customer service to plumbers and walk-in clients, ensuring a positive in-store experience
- Created project plans and timelines to facilitate on-time and on-budget completion of customer orders and deliveries
Southern Innovations + Southern Plumbing Plus
02.2019 - 02.2021
- Greeted customers in a friendly and professional manner, fostering a positive shopping experience
- Handled customer complaints with professionalism, ensuring timely issue resolution
- Adhered to store policies and procedures, reducing errors and improving customer service
- Generated reports and documents to support office manager tasks and business operations
- Assisted customers with locating products and provided in-depth product information
Crew Member
McDonald's
07.2015 - 02.2019
- Prepared customer orders efficiently and accurately to maintain high service standards
- Greeted customers warmly, ensuring a positive dining experience
- Followed food safety protocols to ensure compliance with industry standards and regulations
- Trained and coached new staff on food safety procedures and operational tasks
- Worked collaboratively with team members to resolve customer issues and maintain a clean, organized work environment
- Restocked supplies, cleaned, and organized the store to support operational efficiency
- Used point-of-sale systems to process orders
Education
Year 12 Certificate -
Gungahlin College Senior Secondary School
10-2019
Skills
- Sales Management
- Business Development
- Customer Service
- Logistics
- Stock Control
- Team Leadership
- Training
- Strategic Planning
- Process Improvement
- Cash Handling
- Reconciliation
- Account Management
- Microsoft outlook, word, and Excel
- Time management
Timeline
Customer Service Manager
Allbids
10.2024 - Current
Senior Sales Consultant
Highgrove Bathrooms
05.2023 - 10.2024
Showroom Sales | Delivery Driver | Trade Counter
Tradelink
05.2021 - 05.2023
Southern Innovations + Southern Plumbing Plus
02.2019 - 02.2021
Crew Member
McDonald's
07.2015 - 02.2019
Year 12 Certificate -
Gungahlin College Senior Secondary School
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