Jayden Pepper
Summary
Accomplished Duty Manager at Eastlake Calwell Club, adept in customer service and cash management, significantly enhancing operational efficiency and client satisfaction. Expert in team supervision and maintaining professionalism under pressure, I excel in strategic planning and organization, ensuring seamless operations and fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Duty Manager
Eastlake Calwell Club
10.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Coordinated effective communication between day and night shifts, facilitating seamless handovers and continuity in hotel operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented the cash flow activities of the business, including the reconciliation of cash from tills and the management of funds related to gaming machine operations.
Professional Wrestler
SLAM! Pro Wrestling League
11.2022 - Current
- Established trust with colleagues by ensuring safe execution of wrestling moves during performances.
- Delivered high-quality matches under pressure in pay-per-view events, contributing to overall event success.
- Boosted ticket sales for wrestling events by participating in local media interviews and promotional appearances.
- Enhanced audience engagement by incorporating dynamic in-ring storytelling and athletic prowess during matches.
- Fostered positive relationships with promoters, leading to increased bookings and higher profile opportunities within the industry.
Bartender
Eastlake Calwell Club
06.2022 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Mudgee Brewery
12.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Garage Door Technician
Mudgee Home Improvements
06.2021 - 09.2021
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Increased repeat business through exceptional customer service and followups.
Education
High School Diploma -
Gulgong High School
Gulgong, NSW11.2020
Skills
- Customer Service
- Time Management
- New Employee Training
- Team Supervision
- Attention to Detail
- Written and oral communication
- Professionalism and Integrity
- Cash Management
- Delegating Work
- Shift Scheduling
- Work Planning and Organization
- Policy Enforcement
Certification
- Responsible Service of Alcohol - 2022-2025
- Responsible Conduct of Gambling - 2022-2025
- Gambling Conduct Officer - 2024-2025
- First Aid Course - 2022-2027
- CPR Refresher Course - 2024-2025
- Fire Warden Training Course - 2024-2025
Professional Wrestling
As a professional wrestler, I bring a unique blend of athleticism, showmanship, and dedication to the craft. With nearly two years of experience in the industry, I have honed my skills both in the ring and as a brand ambassador.
My in-ring performances are characterized by precision, agility, and storytelling, captivating audiences and delivering memorable experiences. Whether playing the hero or the villain, I understand the importance of connecting with fans and delivering compelling narratives that keep them engaged.
Outside of the ring, I am a consummate professional. I understand the business side of professional wrestling, from promotional appearances to media engagements. I am adept at building and maintaining my personal brand, leveraging social media and other platforms to connect with fans and promote upcoming events.
I am also committed to continuous improvement, constantly refining my craft through training, feedback, and analysis. I am always seeking new opportunities to grow as a performer and contribute to the success of any organisation I am a part of.
In summary, I offer a proven track record of success in the professional wrestling industry, coupled with a strong work ethic, professionalism, and a passion for entertaining audiences. I am confident that I would be a valuable asset to any organization looking to elevate its wrestling program and connect with fans on a deeper level.
Timeline
Professional Wrestler
SLAM! Pro Wrestling League
11.2022 - Current
Duty Manager
Eastlake Calwell Club
10.2022 - Current
Bartender
Eastlake Calwell Club
06.2022 - 10.2022
Server
Mudgee Brewery
12.2021 - 02.2022
Garage Door Technician
Mudgee Home Improvements
06.2021 - 09.2021
High School Diploma -
Gulgong High School
- Responsible Service of Alcohol - 2022-2025
- Responsible Conduct of Gambling - 2022-2025
- Gambling Conduct Officer - 2024-2025
- First Aid Course - 2022-2027
- CPR Refresher Course - 2024-2025
- Fire Warden Training Course - 2024-2025
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