Jayden Russell
Adelaide,SA
Summary
Energetic professional with 6+ years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
Work History
Service Delivery Officer
Enhanced Lifestyles
09.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Able to handle challenging situations effectively, including managing unexpected absences due to illness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Skilled in utilizing the Nightingale system.
- Managed the time-tracking records for all lifestyle attendants' clock in and clock out times.
- Decreased unscheduled permanent hours in designated region that were previously unassigned and took on responsibility for managing them.
- Trained employees in call handling protocols and utilization of the Nightingale system.
Service Support Officer
Helping Hand
02.2022 - 09.2022
- Rostered staff to attend clients to provide assistance with daily living.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve best results clients.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Call Centre Representative
Datacom
07.2021 - 02.2022
- Handle 50+ customer interactions per day, giving detailed, personalised, friendly and polite service
- Collate source data
- Handle sensitive and highly confidential information
- Adhere to strict privacy policies and legislation
- Coached and assisted fellow colleagues
- Check to ensure that appropriate changes were made to resolve customers' problems
- Continuously meet KPIs and maintaining up to date with all important requirements
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Personal Care Worker
Helping Hand
09.2019 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and assisted new staff and students providing mentorship guidance while undertaking tasks of daily living
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Used company software and databases to maintain records of services performed and patient conditions
- Following care plans and implementing consistent safety practices Oversaw residents schedules consisting of exercise routines, doctors visits, recreational activities and family visits
- Prepare and maintain records of client progress and services performed
Education
Certificate III - Individual Support
Celtic Training
Adelaide 08.2019
High School Diploma -
Prescott College
Prospect, SA11.2017
Skills
- Troubleshooting
- Interdisciplinary Care
- Coordinating Services
- Client Direct Care
- Team Collaborating
- Safety Management
- Documentation Skills
- Strong leadership
Timeline
Service Delivery Officer
Enhanced Lifestyles
09.2022 - Current
Service Support Officer
Helping Hand
02.2022 - 09.2022
Call Centre Representative
Datacom
07.2021 - 02.2022
Personal Care Worker
Helping Hand
09.2019 - 02.2022
Certificate III - Individual Support
Celtic Training
High School Diploma -
Prescott College
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