Jayden Sully
Worongary,QLD
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Team Leader
Artesian Hospitality
05.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided back up for customer service managers.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept operations in compliance with company, safety and legal requirements.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Client Liaison Officer
Positive Finance Group
11.2020 - 03.2021
- Maintained knowledge of latest requirements and support strategies.
- Forged and cultivated productive relationships with community members and potential partners.
- Collaborated with administrators and teachers on specific plans of action.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Crew Member
McDonald's
02.2018 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Diploma - Aviation
Airways Aviation
Gold Coast, QLD01.2023
High School Diploma -
Kings Christian College
Varsity Lakes, QLD11.2020
Diploma - Business
Redmako
Gold Coast, QLD06.2020
High School Diploma -
Somerset College
Mudgeeraba, QLD04.2019
Skills
- Issue Resolution
- Onboarding and Orientation
- Overseeing Daily Activities
- Teamwork and Collaboration
- Giving Constructive Feedback
- Coaching and Mentoring
- Cash Register Operations
- Evaluating Employee Work
- SOP Adherence
- Staff Training
- Attention to Detail
- Effective Customer Service
Certification
- Aviation Security Identification Card (ASIC): RED
Timeline
Team Leader
Artesian Hospitality
05.2021 - Current
Client Liaison Officer
Positive Finance Group
11.2020 - 03.2021
Crew Member
McDonald's
02.2018 - 11.2020
Diploma - Aviation
Airways Aviation
High School Diploma -
Kings Christian College
Diploma - Business
Redmako
High School Diploma -
Somerset College
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