Jaydon Benea
Brisbane
Summary
I am looking to seek and maintain a part-time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
I am also hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
8
8
years of professional experience
Work History
Technical Support Officer - Helpdesk
Loreto College Coorparoo
2023.01 - Current
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
- Collaborated with cross-functional teams to implement system updates and improve efficiency.
- Streamlined ticket resolution process, increasing productivity and reducing average response time.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Implemented security measures to safeguard sensitive information and protect against cyber threats.
- Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Participated in IT projects supporting infrastructure improvements or new product launches.
- Documented support interactions for future reference.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Tested new software and hardware prior to deployment.
Team Member
Bunnings Warehouse
2021.03 - 2023.01
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Developed strong cooperative relationships with coworkers and managers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Answered incoming calls from residential and small business customers on products available.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Supervisor
Woolworths Group
2016.03 - 2021.05
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Performed annual evaluations and reviews for large staff of employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Directed staff and managed annual capital budget.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
Bachelor of Information Technology Comp-Sci - Information Technology
Queensland University of Technology
Brisbane, QLD11.2025
Certificate IV In Aircraft Maintenance Engineering - Structural & Mechanical
Aviation Australia
Brisbane10.2020
High School -
Groves Christian College
Kingston, QLD11.2019
Skills
- Training and Development
- Safety Understanding
- Teamwork
- Component Replacements
- Computer Workstation Setup
- Diagnosis and Troubleshooting
- Hardware Evaluation
- Resolve Technical Problems
- Creative Issue Resolution
- Computer Hardware Knowledge
Additional Information
References:
Trei Watkins-
Line Manager Woolworths (0468632360)
Michael Grant Bishop-
Infrastructure Security Manager Loreto College Coorparoo (0434 830 207)
Timeline
Technical Support Officer - Helpdesk
Loreto College Coorparoo
2023.01 - Current
Team Member
Bunnings Warehouse
2021.03 - 2023.01
Supervisor
Woolworths Group
2016.03 - 2021.05
Bachelor of Information Technology Comp-Sci - Information Technology
Queensland University of Technology
Certificate IV In Aircraft Maintenance Engineering - Structural & Mechanical
Aviation Australia
High School -
Groves Christian College
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