Gwendoline Slater
Fannie Bay,NT
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Offering strong organizational, problem-solving, and communication skills. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Johnny Cool Darwin
2017.11 - Current
- Keep reception area clean and neat to give visitors positive first impression.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer phone promptly and direct incoming calls to correct offices.
- Respond to emails to answer questions about products and services.
- Actively listen to customers, handle concerns quickly and escalate major issues to management.
- Manage and coordinate service team.
- Creation of new clients and Suppliers.
- Creation of jobs and scheduling initial and return appointments for clients.
- Advising clients of charges, fees and verification of warranty details.
- Sourcing parts, ordering parts and following up on orders with suppliers.
- Communicate with clients and provide updates on work progress.
- Stock picking.
- Maintain schedules and changes.
- Quotations for repairs & Residential Installations.
- Handl cash transactions and maintain sales and payment records accurately.
- Maintain accurate and current customer account data.
- Maintain confidentiality of information regarding clients and company.
- Invoicing.
- Account Queries.
- Receipting of supplier invoices.
- Asset management.
- Provide backup to management to assist with various tasks. (Payroll etc).
- Oversee office equipment maintenance to support continuous and uninterrupted operations.
- Restock supplies and submit purchase orders to maintain stock levels.
- Gas Register Maintenance.
- Scheduling Vehicle maintenance.
Business Analyst
Grindrod
2001.07 - 2016.06
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created data models to support decision-making processes.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed and maintained data warehouses and data marts to support business operations.
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Helped deploy system enhancements to improve field operations.
- Enhanced and reconstructed computer systems to increase efficiency.
- Gathered, reviewed and reported on findings.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced interfaces to promote better functionality for users.
- Consolidated business rules for system enhancements.
- Improved systems with addition of new features and infrastructure.
- Researched and adopted new technologies to add value to existing offerings.
- Produced charts and diagrams to assist with problem analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
- Created and maintained standard operating procedures governing system functions and features.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Organized system operating procedures to strengthen controls.
Education
High School Diploma -
Grosvenor Girls High School
South Africa10.1995
Skills
- Exceptional Telephone Etiquette
- Customer-Focused
- Adherence to High Customer Service Standards
- Excellent Time Management Skills
- Problem-Solving
- Relationship Building
- Work Prioritization
- Organization Skills
- Product Knowledge
- Clerical Support
- Resource Utilization
- Handling Escalations
Licences
Drivers Licence - C
Licence to Perform High Risk - Forklift
Timeline
Service Coordinator
Johnny Cool Darwin
2017.11 - Current
Business Analyst
Grindrod
2001.07 - 2016.06
High School Diploma -
Grosvenor Girls High School
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