Jayee Arlyn Selda

• Managing incoming reservation requests through various channels (phone, email, online platforms) and ensuring accurate and timely booking of rooms or services.
• Analyzed reservation patterns and trends to optimize room allocation strategies for maximum revenue generation.
• Enhanced booking process for smoother transactions through regular system updates and maintenance.
• Trained new team members on company policies, systems, and sales techniques for consistent service quality.
• Maintained strong relationships with clients, ensuring repeat business and positive referrals.
• Collaborated with marketing team to develop promotional offers tailored to specific customer segments, driving increased bookings.
• Contributed to overall sales strategy by providing input on target markets, seasonal promotions, and product development ideas based on customer feedback.
• Consistently met sales targets by effectively upselling travel packages and add-on services.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

-Answer phone calls and assist customers in making, altering or cancelling reservations.

-Respond to emails with reservation information, confirmations and additional details.

-Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.

-Answer questions regarding rooms, facilities, rates, and events.

-Accurately record customer information and charge credit cards upon successful reservations.

-Doing daily, weekly and monthly reports

-Coordination issues and concerns to different departments (e.g payment posting, rebates, rate adjustments, billing, etc.)

-Flexibility in terms of work. Assisted front desk and telephone operator when needed.

-System used: Opera