JayJay Otte
Wollongong,NSW
Summary
Developed skills in fast-paced customer service environment, excelling in problem-solving and effective communication. Demonstrates ability to handle complex situations with calm and focused approach, ensuring optimal customer satisfaction. Skilled in managing guest interactions and resolving issues efficiently. Focused on applying these transferrable skills to contribute effectively in different role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Probe CX
01.2024 - 12.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Learned and followed customer service policies and procedures to meet organisational and industry standards.
Early Childhood Educator
Small Friends
06.2023 - 12.2023
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
Waitress, All Rounder
The Modern Eatery
12.2022 - 05.2023
- Assisted in restaurant operations to ensure smooth service flow.
- Improved dining experience by providing attentive and friendly service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Promoted menu items to enhance guest experience and drive sales.
Junior Receptionist
Hume Beauty Concepts
02.2021 - 11.2022
- Entered daily data in computer systems and documented office activities.
- Contributed to a positive work environment by greeting all visitors professionally and courteously.
- Offered appointment information updates and rescheduling to guests.
Education
Bachelor of Arts Psychology - Psychology
University of Wollongong
Wollongong, NSW12-2029
Certificate 3 - Early Childhood Care And Education
Insight Training
Perth, WA12-2023
Skills
- Client retention strategies
- Goal setting and achievement
- Problem-solving
- Relationship building
- Customer service
- Strong multitasking
- Cleanliness
Certification
- Working With Children Check
- AHA Hospitality & Tourism COVID-19 Hygiene
Timeline
Customer Solutions Specialist
Probe CX
01.2024 - 12.2024
Early Childhood Educator
Small Friends
06.2023 - 12.2023
Waitress, All Rounder
The Modern Eatery
12.2022 - 05.2023
Junior Receptionist
Hume Beauty Concepts
02.2021 - 11.2022
Bachelor of Arts Psychology - Psychology
University of Wollongong
Certificate 3 - Early Childhood Care And Education
Insight Training
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