Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Websites
Affiliations
Certification
Timeline
Generic

Jayke Henwood-Hill

Kingsford, Sydney,NSW

Summary

Skilled Bar Manager with over 12 years in the hospitality industry from starting in fast food and quickly moving to restaurants and bars with progression into bar management and event coordination.

With my recent years spent back packing and working around the globe gaining not only work experience in hospitality, Fitness and public speaking but also life experience to boot, I can certainly say that I would make a great addition to any workplace bringing a fun work culture with a great attitude making me a great person to coach people just getting into the industry as well as maintaining them.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bar Duty Manager

Regent Hotel, Solotel
Kingsford Sydney
03.2023 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Coordinated employee schedules according to shift changes and availability.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements
  • filing shift reports and updating our profit milestones for the entire venue on a daily basis.
  • cellarwork including stock rotation, organization and stocktake.
  • opening and closing the venue, setting alarms and checking over all staffs performances whilst balancing the safe and collecting and refloating all tills.

Team Leader, Axe Throwing Coach

Kiss My Axe
Alexandria, Sydney
03.2023 - Current
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Coordinated events from bucks parties to corporate events.
  • coordinated staff on said events for a efficient and smooth transition into new bookings with small reset windows.
  • public speaking and team building hosting.

Food & Beverage Supervisor

Longitude 131 Uluru
Uluru, NT
01.2023 - 03.2023
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Trained new hires in proper food handling techniques and safety regulations.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Organized menu item changes due to dietary restrictions and needs.
  • Coordinated functions and daily excursion meals and beverages.
  • Relayed between different teams such as kitchen staff to waitstaff to assist in a smooth and efficient dinner service.

Receptionist, Barista & Operations Assistant

Virgin Active
Bligh St
08.2022 - 01.2023
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and directed visitors to appropriate personnel and answered average of dozens of calls and emails daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

Bartender & Bar Supervisor

Universal Sydney
Oxford St, Sydney
12.2021 - 08.2022
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Monitored patron alcohol consumption to encourage safety.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Oversaw events by delegating tasks to club employees and coordinating with vendors.
  • Kept a safe and hazard free space checking ID's of patrons, checking for patrons under the influence as well as removing any unwanted guests or those who have been affected my alcohol.

Education

High School Diploma -

Lake Munmorah High School
Lake Munmorah, NSW
2015

Skills

  • Business Administration
  • Cash Management
  • Performance Management
  • Customer Service
  • Work Delegation
  • RSA & RCG
  • Event coordination
  • Mixology & bar skills

Personal Information

Title: Hospitality & Fitness expert

Accomplishments

  • Public speaking in schools as well as museums and events
  • NSW amateur boxing championship 2nd placer.
  • helping hit gaming venue KPIs multiple times
  • raising a large sum for worlds greatest shave.

Affiliations

  • backpacked across canada, america, some of asia and australia.
  • over 8 years of Boxing experience and coaching.

Certification

  • RSA & RCG
  • Tab & Keno training
  • Boxing accreditation
  • cert 3 in culinary dining
  • First aid & CPR

Timeline

Bar Duty Manager

Regent Hotel, Solotel
03.2023 - Current

Team Leader, Axe Throwing Coach

Kiss My Axe
03.2023 - Current

Food & Beverage Supervisor

Longitude 131 Uluru
01.2023 - 03.2023

Receptionist, Barista & Operations Assistant

Virgin Active
08.2022 - 01.2023

Bartender & Bar Supervisor

Universal Sydney
12.2021 - 08.2022

High School Diploma -

Lake Munmorah High School

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