Jayla Xue
Sydney,NSW
Summary
Dynamic E-Commerce Sales Coordinator with a proven track record at Hangzhou Shiyuer Industrial, adept at optimizing product listings and enhancing customer engagement. Skilled in SEO and creative problem solving, I successfully reduced advertising costs by 60% while boosting monthly sales to $150,000, demonstrating strong customer service and teamwork abilities.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Tongyong Supermarket
05.2023 - Current
- Part-time position. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs. - Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Online Fulfillment
Myer
09.2024 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Provided friendly customer service to guests and addressed concerns.
- Managed time efficiently in order to complete all orders within deadlines.
Shop Assistant
Buchad Flower Co., Ltd
01.2023 - 05.2023
- Part-time postition. Replace flowers, process flower materials, assist florists in packaging and shooting.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
E-Commerce Sales Coordinator
Hangzhou Shiyuer Industrial
10.2020 - 04.2023
- Make annual sales plans and sales targets to ensure the implementation and achievement of the plan.
- Based on platform data, social media trends, and other methods to select products and control the inventory of seasonal products.
- Fully participate in store operation, from editing new listing to shipment replenishment. Further optimize the quality and ranking of listing and CPC, enhance product conversion, and enable stable and better order placement.
- Improve the overall profit of the store and control the profit of each link. For example, promptly removing unprofitable or extremely low profit products, increasing inventory turnover, improving products to reduce return rates, improving logistics methods to save logistics costs, etc.
- Actively expand Amazon's promotion resources, operate social media such as ins, and increase brand penetration and customer repurchase rate and stickiness.
- I took over a new store with sales of hundred US dollars, and reduced acos up to 60% to around 20% within one month. Fully participated in the new product selection process. Successfully developed multiple popular products, in one year achieve a stable monthly sales of 15w US dollar.
Education
Bachelor of Arts - Spanish
Zhejiang Yuexiu University of Foreign Languages
China06.2013
Skills
- Customer assistance
- Simple latte art
- Creative problem solving
- Search Engine Optimization
- Strong sense of team belonging and responsibility
- Speak Chinese/ English /Spanish /Cantonese
- POS Systems
- Returns processing
- Customer Service
Timeline
Online Fulfillment
Myer
09.2024 - 05.2025
Cashier
Tongyong Supermarket
05.2023 - Current
Shop Assistant
Buchad Flower Co., Ltd
01.2023 - 05.2023
E-Commerce Sales Coordinator
Hangzhou Shiyuer Industrial
10.2020 - 04.2023
Bachelor of Arts - Spanish
Zhejiang Yuexiu University of Foreign Languages