Jaylah English
Box Hill North
Summary
As a proactive and enthusiastic undergraduate on break, I am seeking casual or part-time employment to utilize my skills and gain practical experience. Offering a strong foundation in communication and adaptability, ready to learn and grow in retail environment. I am eager to bring my dedication, adaptability, and positive attitude to a dynamic work environment. My goal is to expand my professional experience while supporting your team in achieving its objectives.
Overview
2022
2022
years of professional experience
Work History
Office Operations Coordinator
H&R Block
06.2021 - 11.2021
- Greeted clients upon entry, identifying their needs to enhance their experience in the tax office
- Managed the reception area, handling telephone inquiries, and providing essential information about services and fees to ensure client satisfaction and streamline office operations
- Coordinated schedules, appointments, and meetings for management staff to ensure optimal use of time and resources.
- Maintained office cleanliness and organisation, upholding the appearance of premises to meet H&R Block standards
- Managed financial transactions, including accepting tax return drop-offs and processing various forms of payment, as well as banking duties
- Played a key role in the prior client calling program, reaching out to clients with hold files to foster strong client relationships
- Utilised Handisoft software for client setup, report generation, and tax return processing, enhancing the accuracy and efficiency of tax preparation services
Volunteer
Opal Aged Care
- Provided emotional support and companionship to elderly in community homes.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
After-School Tutor
St Vincent De Paul Society
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Supported the development of organizational skills, time management techniques, and study habits among students.
- Collaborated with fellow tutors on best practices and strategies for effective after-school tutoring sessions.
Education
Bachelor of Science -
The University of Melbourne
Melbourne, VIC12-2027
High School Diploma -
Emmanuel College Warrnambool
Warrnambool, VIC12-2020
Skills
- Adaptability
- Customer Service
- Organization skills
- Professionalism and courtesy
- Computer literacy
- Written and verbal communication skills
Timeline
Office Operations Coordinator
H&R Block
06.2021 - 11.2021
Volunteer
Opal Aged Care
After-School Tutor
St Vincent De Paul Society
Bachelor of Science -
The University of Melbourne
High School Diploma -
Emmanuel College Warrnambool
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