Jayla Jones
West Kempsey,NSW
Summary
Dynamic and results-driven professional with extensive experience at Kempsey McDonald's, excelling in customer service and employee training. Proven ability to enhance team performance through effective coaching and mentoring, while ensuring compliance with food safety standards. Recognized for exceptional multitasking skills and fostering a positive work environment. Working at McDonald's I've also had the opportunity and roles of being a barista along with working in the kitchen preparing fast food and working on the registers handling cash.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Kempsey McDonalds
10.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
Barista
Kempsey McDonalds
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - Year 10 Certificate
Kempsey High School
13 Broughton Street West Kempsey NSW 2440Skills
- Customer service
- Employee training
- Cash handling
- Workplace safety
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
- Team leadership and supervision
- Cleaning and sanitation
- POS systems
Timeline
Crew Trainer
Kempsey McDonalds
10.2022 - Current
Barista
Kempsey McDonalds
10.2022 - Current
No Degree - Year 10 Certificate
Kempsey High School
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