Jaylan Ward
Surfers Paradise,QLD
Summary
Proven track record in enhancing customer relations and streamlining operations, notably at Ergo. Adept in leveraging computer skills and team collaboration to resolve challenges efficiently, achieving significant improvements in client satisfaction and operational efficiency. Demonstrates exceptional time management and problem-solving abilities, ensuring high-quality outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Admins Coordinators Assistant
Ergo
01.2023 - 07.2024
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Store Manager
Alto Cafe
08.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receptionist Assistant
Red-X Mobile
01.2020 - 07.2021
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Brisbane Boys' College
Toowong, QLDSkills
Fast Learner
Time Management
Computer Skills
Team Collaboration
Problem-Solving
Customer Relations
Customer Service
Multitasking and Organization
Timeline
Admins Coordinators Assistant
Ergo
01.2023 - 07.2024
Store Manager
Alto Cafe
08.2021 - 01.2023
Receptionist Assistant
Red-X Mobile
01.2020 - 07.2021
High School Diploma -
Brisbane Boys' College
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