Jay Liebowitz

• Managed daily TA operations across Australia, Japan, SEA (Indonesia, Malaysia, and Singapore), and Brazil, ensuring the TA teams were able to deliver high-quality service to the business and candidates.
• Working with the Area Lead and the Country TA Leads, I reduced operational spending across all countries, achieving a minimum of 5% savings (year over year) to budget. The greatest reduction of costs was in Japan, where, over a five-year period, agency usage reduced from 87% to 45%.
• Working with the through the continuous improvement initiatives and cost-saving measures.
• Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
• As a key member of the Global TA Operations team, we successfully streamlined Talent Acquisition through a variety of technologies, optimizing workflows, and moving all administration to the global TA Support team.
• Established strong relationships with all other HR functions, Legal, Marketing, ITS, Procurement, and the business, ultimately being seen as the subject matter expert for TA.
• Through the building of a variety of reports and data-driven insights, the TA Leadership team was able to make informed decisions across demand, fulfillment, headcount, and compensation, enabling their conversations with their teams, each other, senior leadership, and the business to be data-centric and meaningful.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Ensured strict compliance with GDPR regulations, maintaining up-to-date knowledge of relevant guidelines and best practices, as well as ensuring that country privacy requirements were also met.
• Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
• Trained all APAC and Brazil TA teams in Avature, and then retrained everyone in Avature 2.0, as well as Hired Score and LinkedIn Recruiter.
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• Managed full-cycle recruiting processes, ensuring timely placement of top-tier candidates with Microsoft skills.
• Conducted comprehensive candidate screenings to ensure proper fit for organizational culture and role requirements.
• Wrote and posted technical job descriptions
• Created comprehensive candidate profiles that highlighted key skills, experiences, and fit with corporate values, allowing hiring managers to make informed decisions quickly.
• Advised hiring managers on best practices for conducting effective interviews, improving overall candidate experience throughout the process.
• Partnered with Australian educational institutions to create the Avanade Australia Grad Program, bringing on 24 technology grads in our first year.

India RPO – I wrote the training material for full end-to-end recruitment to enable our RPO provider in Pune and Hyderabad (Randstad) to be trained in the full Telstra end-to-end process. The training material included policy and process, as well as systems in a work instruction format.

MyCareer – delivery of the MyCareer platform and training into TACS. This integrated platform links performance, job search, Success Profiles, and learning into one user interface. The platform was developed by Telstra HR, and I was part of a team of three that implemented the platform into TACS.

ASK HR – this global platform contains all HR policies and processes as an online tool for all employees. This self-service tool enables all employees to understand all of Telstra’s policies and processes in a work instruction style format, reducing calls to our advisory team. It is responsible for the delivery of new and existing documentation that sits within the remit of the Global Head of Talent Acquisition and Career Services.

Behavioral Event Interviewing - I started as a general trainer teaching hiring managers behavioral interviewing. This was a two-day course that all hiring managers were required to attend and pass. After nine months, I was given the role of lead trainer for the program. This was a plus one in addition to my role.

SharePoint – Worked as a co-project manager to deliver a SharePoint platform for all documentation for TACS. The SharePoint housed all recruitment and resourcing reports for all of Telstra HR and Workforce Planning, creating a single source of truth for TACS.

Customer Experience Screening Tool (CEST) – a Situational Judgement Testing tool built for all customer-facing roles in the business. I was part of the team responsible for the integration of the battery of tests into Page-Up (our RMS). I created all the approval documentation that was sent to HR Engagement and Governance Design Authority to gain implementation approval. Post-implementation, I was part of a small team to train all staff.

Suppoerted the Project Recruitment team in the delivery of 3 projects;

Network Deliver Project - Telstra Enterprise (25 technical roles)

2016 GES Graduate roll-off project - mapping and recruiting 55

Grads into their first role.

Media & Marketing Closed Group Project - A closed group

recrutiment process due to a restructure (69 roles)

• Successfully managed three projects simultaneously by prioritizing tasks according to urgency, resource availability, and adherence to legal requirements.
• Planned and scheduled briefing sessions, candidate interviews, and calibration sessions for 149 roles across a 7-week period.
• Identified and managed the resources required to meet the above project deliverables.
• Developed comprehensive project schedules with clear timelines and milestones, ensuring deadlines were met, and legal compliance was upheld.
• Provided detailed project status updates across all three projects weekly to relevant stakeholders, and executive management.
• Delivered on the project scope, met all milestones, and finished on time without scope or timeline slippage, or sacrificing candidate care.

Originally employed by Allegis Global Solutions for the Telstra RPO, in December 2016, Telstra decided to move from an RPO to an in-house model. I was invited to interview for my role and was successful in keeping my Senior Recruitment role as part of the Telstra in-house team.

Recruiting across a variety of business divisions, my focus was on the technical recruitment of Manager and Group Manager level roles. One of my greatest achievements was successfully filling 250 permanent, full-time roles across an 18-month period (2016/2017).

• Managed end-to-end recruitment process for multiple roles simultaneously, meeting tight deadlines without compromising quality.
• Maintained up-to-date knowledge of Telstra HR structures and frameworks, and compensation & benefits guidelines, ensuring compliance throughout the recruitment process.
• Expanded company presence at industry events and conferences, networking with potential candidates and promoting employer brand.
• Across a five-year period, I had seven roles go to the agency, with a direct sourcing rate of 99.4%. This was achieved by building an extensive database of candidates, whom I continually cultivated, keeping them active and ready for hire as needed.