Jay Liu
Sydney, Australia,NSW
Summary
Results-driven fraud detection and analysis professional with a proven track record in identifying and mitigating fraudulent activities. Demonstrates exceptional analytical skills and attention to detail, ensuring top-quality output and effective risk management. Thrives in high-pressure environments while maintaining a strong work ethic and commitment to continuous learning. Collaborative team player dedicated to achieving individual excellence through adaptability and a proactive approach.
Overview
2
2
years of professional experience
Work History
Digital Fraud Analyst - Detection
Commonwealth Bank
Redfern, NSW
09.2024 - Current
- Conducted in-depth investigations to address complex fraud cases.
- Analyzed transactional data systematically to detect unusual activities and fraud patterns.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
Digital Fraud Analyst - Inbound
Commonwealth Bank
01.2024 - Current
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
Employment Consultant
APM Employment Services
08.2023 - 01.2024
- Managed caseloads of up to 80 monthly clients in search of gainful employment.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
Skills
- Team Collaboration and Communication
- Analytical thinking
- Attention to Detail
- Adaptability and flexibility
- Time management
- Decision-making
- Multitasking Abilities
- Fraud Trend Analysis
Accomplishments
- Consistently actioned the highest number of alerts within four months as a Fraud Detection Analyst, averaging 235 alerts per week in March. Provided critical end-of-shift summaries, enabling senior management to gain insights into fraud trends. Collaborated with card fraud analysts in cross-channel communications, significantly contributing to safeguarding customers.
- Resolved complex fraud inquiries as a Digital Fraud Analyst and presented detailed fraud case walkthroughs to company stakeholders. This experience showcased technical expertise and effective communication with key decision-makers, highlighting the vital role the team plays in customer protection.
Timeline
Digital Fraud Analyst - Detection
Commonwealth Bank
09.2024 - Current
Digital Fraud Analyst - Inbound
Commonwealth Bank
01.2024 - Current
Employment Consultant
APM Employment Services
08.2023 - 01.2024
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