Jaylyn Ah Toon-Hotene
Newcastle,NSW
Summary
Dedicated professional with experience in customer service, community services, and employment support within a high-volume call center. Demonstrates expertise in resolving inquiries, delivering accurate information, and cultivating client relationships. Committed to enhancing community well-being through effective employment support services.
Overview
7
7
years of professional experience
Work History
Employment Support Representative
Ministry Of Social Development
Auckland , NZ
10.2023 - 06.2026
- Provide employment support by assisting clients with job search, training, and work readiness services.
- Assess client needs to identify appropriate employment programmes, referrals, and support options.
- Respond to inbound enquiries professionally, delivering accurate information on employment services and eligibility.
- Refer clients to Work Brokers, employment specialists, training providers, and community support services.
- Maintain accurate client records by updating case notes and documentation in line with MSD policies.
- Support clients to navigate online services, including job search tools and self-service employment resources.
- Build positive client relationships through empathetic communication, active listening, and a client-centred approach.
- Achieve service and quality targets while ensuring compliance with privacy, confidentiality, and organisational procedures.
Customer Service/Community Volunteer
Papatuanuku Kokiri Marae, Mangere
Auckland, NZ
03.2019 - 01.2025
- Selling local produce from the Marae at the Grey Lynn Markets;assisted with customer requests and answered questions to improve satisfaction.
- Managed cash transactions accurately and provided customer support.
- Supported community members facing challenges in accessing basic necessities.
- Coordinated fundraising events that funded multiple community projects.
- Supported local food supply by growing and collecting fresh vegetables.
- Engaging with the local community
- Practice and promote composting and zero waste principles
Crew Member
Mcdonalds
Aucklad, NZ
05.2021 - 08.2023
- Delivered exceptional customer service to enhance guest experience in fast-paced environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared and assembled food items according to safety and quality standards.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to ensure efficient service delivery.
- Handled cash transactions and processed orders accurately.
- Monitored inventory levels and restocked supplies to ensure operational efficiency.
- Followed health regulations to ensure food safety compliance.
Education
High School Diploma -
Auckland Girls Grammar School
Auckland, New Zealand 12-2022
Skills
- Employment support
- Customer service
- Call centre experience
- Problem solving
- Time management
- Microsoft office
- Team collaboration
- Effective communication
- Active listening
- Quick learner and adaptable to change
- Friendly, positive attitude
- Quick learner and adaptable to change
Timeline
Employment Support Representative
Ministry Of Social Development
10.2023 - 06.2026
Crew Member
Mcdonalds
05.2021 - 08.2023
Customer Service/Community Volunteer
Papatuanuku Kokiri Marae, Mangere
03.2019 - 01.2025
High School Diploma -
Auckland Girls Grammar School