Jayme Rayner
Roma,QLD
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
14
14
years of professional experience
Work History
Executive Assistant Director of Medical Services
Queensland Health - SWHHS Roma Hospital
Roma, Qld
03.2024 - Current
- Liaised with the Director of Medical Services to ensure the medical roster was released in a timely manner, and coordinated the re-release for any updates.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Scheduled meetings, facilitated meeting agendas, and distributed support materials in advance for successful sessions, including minute-taking and managing disruptions.
- Monitored incoming emails for the Director of Medical Services, and responded accordingly in a timely manner.
- Managed and maintained Outlook calendars for the Director of Medical Services.
- Responded promptly to inquiries from medical officers and other parties regarding HR, Accounts Payable, and Rostering.
- Organized and managed travel arrangements for medical officers.
- Managed and maintained the incoming medical officer spreadsheet to ensure a smooth onboarding process.
- Organize IT access for incoming medical officers, and provide ongoing support.
- Greet incoming medical officers warmly upon arrival at the hospital, and provide onboarding documents.
- Organized catering for medical education sessions, staff lunches, and external visitations.
- Create and manage swipe card access for employees.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Assisted the administration line manager in rolling out cultural survey results and worked successfully with a diverse group of coworkers to identify issues and create a space for positive solutions.
- Maintained a computer-based filing and organization system for personnel records, facility reports, and various documents.
- Utilized various software tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with external stakeholder requests, and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Received consumer complaints and engaged in conversation through the use of effective interpersonal and people skills, with positive outcomes.
Switchboard Operator
Queensland Health - SWHHS Roma Hospital
Roma , QLD
12.2018 - 03.2024
- Operated a telephone switchboard to answer incoming calls, determine the purpose of callers, and forward calls to the appropriate personnel or department.
- Updated telephone directory to keep telephone extensions and employee information current.
- Processed incoming and outgoing mail, including managing internal mail distribution.
- Responded promptly to maintenance requests received from all areas of the hospital, including the staff quarters.
- Managed fleet vehicle bookings, including the organization of a regular vehicle washing and servicing schedule.
- Management of meeting room bookings, including reshuffling and liaison with staff to find workarounds.
- Management of laptop bookings, including locating non-returned laptops and organizing their return.
- Conducted six monthly first-aid kit audits for the fleet vehicle first-aid kits to ensure items were still in date, and organized replacement items if they were expired.
- Collected and conducted end-of-the-month vehicle logbook summaries, which included problem-solving for missing kilometers and log entries.
- Maintained an Excel spreadsheet for daily postage count, cross-checked the end-of-the-month summary with the monthly invoice, and processed coding in S4 Hana for invoice payment.
- Prep medical records for upcoming clinics, and liaised with the clinical nurse support for specialist outpatients to ensure clinic accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to bookings and processes.
Admin Officer Program Support
Queensland Health - SWHHS Roma Hospital
Roma , Qld
07.2021 - 09.2021
- Supported the Director of mental health
- primary and Community Care Supported the director of ..... Louisa Dufty, Allied Health Team Leader and nursing leader within pcc.
- Supported Oral health team with staff travel arrangements
- prepped oral health invoicing
- Liaised with the Director of Oral Health for invoice approvals.
- Purchase requisitions.
- Stationery Ordering
- Staff Expense claims
- S4 Hana invoice coding
- supported oral health team with outreach vehicle bookings
Administration Officer Corporate Support Services
Queensland Health - SWHHS Corporate Support Unit
Roma, QLD
03.2021 - 06.2021
- Accommodation bookings and management.
- Contract management.
- Furniture purchasing.
- External stakeholder communication.
- Purchase requisitions.
- Good receipting.
- maintenance requests
- Supported coworkers for accommodation upgrades
- communication with maintenance team
Medical Records Officer
Queensland Health
ROMA, Queensland
04.2016 - 12.2018
- Maintained and updated patient medical records according to established procedures.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Ensured all privacy laws are adhered to when handling patient information.
- Processed the release of information requests while following the correct procedures and guidelines.
- Located and retrieved files as requested by authorized personnel, in a timely manner.
- Conducted regular tracking location audits of medical records to ensure location accuracy.
- Printed daily clinic lists and pulled physical medical records for various clinics, including theatre.
- Performed administrative duties, such as filing documents into medical records, creating new medical records, maintaining current records, and record volumizing.
Sales Assistant
Millers
Roma, Queensland
11.2014 - 05.2016
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Answered incoming telephone calls to provide store, products and services information.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained knowledge of sales and promotions, return policies and security practices.
Administration Assistant
Flemings Welding Service
ROMA, Queensland
03.2011 - 08.2014
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Checked stock to determine inventory levels and maintain office supply products.
- Directed customer inquiries to appropriate department.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Performed data entry tasks accurately within specified timeframes.
- Assisted with the preparation of reports, presentations and spreadsheets.
- Conducted stocktake aduiting on welding materials.
- Processed invoices, tracked payments and resolved discrepancies between purchase orders and invoices.
Customer Service Representative
Supercheap Auto
Roma, Queensland
08.2013 - 01.2014
- Monitored inventory levels and restocked shelves as needed.
- Provided excellent customer service to clients in person and over the phone.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Answered incoming telephone calls to provide store, products and services information.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Resolved customer complaints in a timely manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with returns, exchanges and refunds.
Education
Certificate of Education - General Education
Roma Sate College
Roma11-2013
Certificate III Buisness Administration - Buisness Administration
Southern Queensland Institute of Tafe
Roma07-2013
Skills
- Schedule & calendar planning
- Executive support
- Information confidentiality
- Conflict management
- Spreadsheet tracking
- Strong problem solver
- Meeting planning
- Recruiting
- Database management
- Document control
Timeline
Executive Assistant Director of Medical Services
Queensland Health - SWHHS Roma Hospital
03.2024 - Current
Admin Officer Program Support
Queensland Health - SWHHS Roma Hospital
07.2021 - 09.2021
Administration Officer Corporate Support Services
Queensland Health - SWHHS Corporate Support Unit
03.2021 - 06.2021
Switchboard Operator
Queensland Health - SWHHS Roma Hospital
12.2018 - 03.2024
Medical Records Officer
Queensland Health
04.2016 - 12.2018
Sales Assistant
Millers
11.2014 - 05.2016
Customer Service Representative
Supercheap Auto
08.2013 - 01.2014
Administration Assistant
Flemings Welding Service
03.2011 - 08.2014
Certificate of Education - General Education
Roma Sate College
Certificate III Buisness Administration - Buisness Administration
Southern Queensland Institute of Tafe
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