Jaymee Beveridge
Summary
I have held Senior Executive roles in the Higher Education academy in Australia since2018. Within this space I have had strategic oversight of student success, Indigenous Student recruitment, outreach, employability (work Integrated learning), philanthropy, curriculum transformation, student participation, community engagement and industry partnerships. My motivation is ensuring students are achieving their goals in an safe and flourishing learning environment. Prior to entering the higher education space, I dedicated over15 years of service to the Australian Public Service Sector, in both Federal and State government agencies. I have also led and managed multi-disciplinary teams in the non-government - not for profit sector. I am an outcome driven, transformational leader with an empathetic, person-centred approach to my portfolio’s success and outputs. I have a consistent track record of creating high performing teams. I pride myself on effectively communicating an organisations vision and values to enhance teams’ productivity and cohesion. My leadership style inspires and draws out clear and shared direction, values, and purpose. My ‘can do’ approach is testimony to me being a self-confessed high achiever, as I take pride and responsibility in driving and delivering outcomes. Throughout my career, I have worked with various human cohorts and target groups. For many years, majority of these target groups have been vulnerable; high needs individuals and families with complex issues and severe experiences of trauma. In my early career, I spent many years in front-line case management (Social Work) roles and was quickly promoted to leading teams within the Welfare and Human Services sector. I have led various and numerous project management initiatives and delivered organisational reforms in spaces aligned to introduction of new workforce development tools, driving workforce efficiency reviews and capacity building in Aboriginal communities. My personal and professional integrity has been evidenced through my commitment to provide ethical and transparent standards of operational practice in all aspects of my work and working relationships. I also occupied several Advisory and Non-Executive Director roles.
Top-notch Senio Executive with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
13
13
years of professional experience
Work History
Vice- President – Indigenous Strategy & Engagement
University of Wollongong (UOW)
07.2023 - Current
- As the Vice President – Indigenous Strategy I am primarily responsible for the establishment, delivery, and review of the suite of initiatives and services pertaining to the student lifecycle
- As a member of the Senior Executive, I am the most senior Indigenous employee in the University
- I am tasked with providing strategic advice and representation at the University Senate, University Education Committee and University Leadership group
- In addition, I am responsible for facilitating strong engagement with our student representative bodies, industry partners and community
- I am responsible for ensuring UOW governance mechanisms and operations deliver on all Indigenous Strategies with the end aim to increase participation, success and cultural safety for students
- Key Achievements
- Increased student academic success and student enrolments every year since2018
- Increased completion rates of Indigenous students every year since2018
- Increased Indigenous Student Success Program funding every year since2018
- Stood up the ‘Conscious Community and Curriculum Transformation’ stream within the unit
- Won government tender for $500k to deliver Tertiary Accommodation Grants
- RFQ successful for delivery of RISE tutoring program with Aurora Education Foundation which generated $50k in revenue in first12 months
- Developed and implemented the Indigenous Education and Engagement Strategy (2023 –2027)
- Developed the institution first Anti-Racism and Cultural Safety Policy
- Developed Friends of Woolyungah Allyship network with200 external local community members
- Organised and hosted the Australian first National Allyship Summit
- Stepped away from Reconciliation Action Plans and developed nation first Healing and Recognition Track (HART) plan to ensure a purpose fit plan for Higher Education institutions
- Plan is endorsed by Reconciliation Australia
- Successfully lead a team of Academics to transform curriculum within all faculties
- Co-developed and hosted the global innovation student engagement using virtual reality and mobility experience between UOW and three Canadian Colleges
Executive Director – Indigenous Strategy & Director - Woolyungah Indigenous Centre
University of Wollongong (UOW)
01.2020 - 01.2023
- As Executive Director of Indigenous Strategy, my portfolio was extended beyond the role of Director of Woolyungah Indigenous Centre to include a university wide approach to student success
- This reach included equity, diversity and inclusion realms, course review and architecture design of data capability to analyse and trend students at risk of withdrawal and/or failure
- I was additionally responsible for ensuring UOW operates as a culturally competent and inclusive University, where teaching and research respected Aboriginal and Torres Strait Islander perspectives and knowledge, as well as advocating for the ongoing advancement of opportunities for Aboriginal and Torres Strait Islander peoples at every level in the organisation
- Key Achievements
- Successfully continued to increase our annual Commonwealth funding based on output/success metrics and applied formula
- Developed data capability framework to enable analyse and trends for students at risk
- Developed and implemented process to address trends pertaining to student non engagement
- Developed and implemented ‘managing at risk student’ protocol
- Reimagined and recreated the Universities Graduation and Orientation ceremonies, embedding Aboriginal Ceremony into the service
- Developed Global Mobility program with three Canadian Colleges
- Successfully developed and implemented our Reconciliation Action Plan2022 -2024
- Increased philanthropic funding to address ‘placement poverty’
- Developed and activated the Forging United Safe Environments (FUSE) anti- racism network
- Contributed to the development of the University Australia’s Indigenous Strategy2022-25
- Delivered the highest number of Aboriginal Student’s Graduates in UOW’s history
- Awarded Vice Chancellors Award
Director
Woolyungah Indigenous Centre
01.2018 - 01.2020
- As Director of the Woolyungah Indigenous Centre (WIC), I was responsible for providing senior leadership and management of the delivery of four service streams; outreach and recruitment; student success, community engagement and employability
- These service streams focused on developing and enhancing student support and transition services to Aboriginal and Torres Strait Islander students, to enable integration with academic success and support services provided by UOW units and alignment with the UOW Student Support Strategy
- Key Achievements
- Developed and implemented the Student Strengths & Needs Assessment tool for UOW as an engagement and early intervention retention tool
- Developed and implemented referral pathways procedures to reduce student attrition rates
- Successfully sourced $135k from Commonwealth government to fund the outdoor student courtyard upgrade
- Carried out restructure to ensure the student lifecycle of needs were being adequately addressed
- Funded and co-contributed to the development of the UOW ‘You Can’t Say that’ educational resource
- Developed and implemented the Indigenous Student Success Program Scholarship model for UOW
- Successfully implemented all29, Business Assurance and Improvement Review Recommendations within the18 months of my appointment
- Increased overall national position of student completions and subjects passed
- Developed student satisfaction survey
- Developed and delivered student success and engagement plan from survey findings
General Manager – Customers & Communities
Housing Trust
03.2016 - 12.2017
- As the Executive Manager of Operations, I was responsible for managing the Customers and Communities unit and the Property Service unit
- Responsible for over1200 properties, this role was responsible for Social/Community/Public Housing over3500 tenants and related homelessness services in the Illawarra region
- As the largest registered Community Housing provider in the Illawarra area, the compliance and regulatory requirements enforced were within my remit
- I was responsible for the tenant satisfaction, property maintenance and tenancy management under the legislative and registration framework
- Key Achievements
- Successfully implemented the universal industry best practice Portfolio Tenancy management model of service deliver that provides an accountability framework and transparency in customer service
- Developed and implemented two Internal Maintenance Programs that delivered responsive maintenance repairs and cyclical/routine asset management services to reduce costs by over $50k per annum
- Improved customer service as demonstrated by our top three rating in Australia in13 of16 key areas of the National Customer Satisfaction Survey
- Enhanced internal controls including maintenance work allocation and timeframe management that reduced costs of $180k in first year
- Introduced a Tailored Support Co-ordination model of service delivery for tenants to achieve set goals with additional support and services, this presented a100% reduction in evictions
- Developed and implemented a Tenant Relocation Program to reduce costs of $26k in the first three months of the program that simultaneously improve housing options for customers
- Managed the development of a Strategic Asset Management Plan for the organisation, to provide an asset management framework
- Lead the Assets team to ensure the delivery of quality homes that met our client’s needs and compliant standards
- Reduced maintenance budget spends by $150k with development of asset management plan
Service Centre Manager – One Place
NSW Department of Family & Community Services
02.2015 - 02.2016
- As Service Centre manager, I was employed to develop, implement, and establish the first state-wide, Illawarra Shoalhaven District FACS Service Centre and management of the One Place Operations Team
- I successfully handed over to internal stakeholders, a highly efficient and sustainable Customer Service Centre, that provided additional suite of services and referral access points to over1000 customers in the first6 months of operation
- Key Achievements
- Fostered collaboration with various internal and external stakeholders
- Developed formalised partnerships with16 external community service (NFP) organisations and agencies to work within the Service Centre
- Successfully developed and implemented governance structures including policies, guidelines and Best Endeavours to ensure operational procedures aligned to enable a client centred approach for all services within the centre
- Developed all agency Customer Service Charter for the centre
- Awarded the ‘Excellence in Customer Service’ award at the Annual Awards and Recognition event
- Successfully implemented the state’s first integrated service centre
- Developed a ‘One Place’ specific Risk Assessment Tool in the WHS space
- Developed effective internal and external relationships and governance mechanisms with key stakeholders to facilitate enhanced service delivery
- Established and communicated engagement mechanisms and processes for all stakeholders delivering services within the Service Centre
- Developed ‘One Place Governance Group’ and the ‘Non-Government Synergy Group’ as a working governance model
- Delivered organisational change processes and managed emergent change based on review, evaluation, and feedback of performance metrics
- Contributed to workforce planning and service innovation in response to changing client demand, and emerging new technology
- Drove engagement and reporting in the OneFACS Service Centre, whilst managing compliance with privacy legislation to ensure confidentiality and integrity of all clients and service providers were met
District Aboriginal Employment Manager
NSW Department of Family and Community Services
01.2014 - 01.2015
- I was responsible for the strategic development, monitoring, and delivery of a localised Aboriginal Workforce Development Action Plan
- I provided Human Resource strategic advice and direction to District Director and relevant department employees with the aim of increasing Aboriginal employment targets, professional development, and retention of existing staff
- Simultaneously, I was responsible for improving the overall cultural competence of the District
- My role also included the supervision and management of a pool of School Based Trainees
- Key Achievements
- Developed the District’s Aboriginal Workforce Development Action Plan2014-2017
- Established the Illawarra Shoalhaven District Aboriginal Leadership Team
- Engaged45 Aboriginal employees into education and training in2014 -2015
- Secured external funding for additional School Based Traineeships
- Developed the framework and governance structures for the District Human Resources Futures Group
- Increased the total number of Aboriginal employees by10%
- Developed professional development plans for Aboriginal employees
- Built strong and effective working relationships with a broad range of internal and external stakeholders including local universities, job network providers and corporate services ‘Learning and Development’ unit, Business Services and local community organisations
Senior Project Officer, Business Support Unit - Housing
Department of Family and Community Services
01.2012 - 01.2014
- My role was to provide strategic advice and support on homelessness and social housing tenancies to the Business Services Unit of the Illawarra Housing Division
- The role included preparing submissions, responding to new policy through planning and implementation of new processes
- Project management in this role encompassed all realms of project management: project scope, planning, implementation, and review
- I also led engagement with appropriate reference groups and agencies to develop the areas strategic business plan
- Key Achievements
- Development and implementation of a new Home Modifications Process for the area, which ensured clients’ needs were being met in a timely and more streamlined manner
- Reduced modification process by an average of45 days which in turn reduced internal direct complaints and ministerial complaints annually
- Appointed as lead for Illawarra District in the statewide Family and Community Services Localisation and workforce realignment project
- Delivered the change management outcomes including recruitment, relocation and shut down of physical offices and redundancies for the district
- Co-ordinated and co-facilitated the Illawarra Tenants forum, enabling tenants to access information and changes and to have a voice in relation to their concerns and experiences
- Managed tasks, risks and budget to deliver projects on time and within budget
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Strategic planning
- Business development
- Results-driven
- Corporate communications
Education & Accomplishments
- 2024 – Appointed to the Aboriginal Housing Office Board (Department of Community and Justice)
- 2023 – Harvard Kennedy School – Leadership in the21st Century
- 2022 – Winner of Chief Executive Women ‘Roberta Sykes Education Scholarship’
- 2022 – Appointed to the IMB Community Fund Committee
- 2021 – Winner of University of Wollongong Vice Chancellor Award
- 2017 - Master of Management with Distinction
- 2004 - Bachelor of Arts with Distinction (Sociology and Aboriginal Studies)
- 2003 - Graduate of Centrelink’s Cadetship Program (Human Resource Management)
Essential requirements
- Working with Children clearance number is WWC0208188E.
- Current NSW driver’s licence
Affiliations
- Australian Institute of Company Directors
Timeline
Vice- President – Indigenous Strategy & Engagement
University of Wollongong (UOW)
07.2023 - Current
Executive Director – Indigenous Strategy & Director - Woolyungah Indigenous Centre
University of Wollongong (UOW)
01.2020 - 01.2023
Director
Woolyungah Indigenous Centre
01.2018 - 01.2020
General Manager – Customers & Communities
Housing Trust
03.2016 - 12.2017
Service Centre Manager – One Place
NSW Department of Family & Community Services
02.2015 - 02.2016
District Aboriginal Employment Manager
NSW Department of Family and Community Services
01.2014 - 01.2015
Senior Project Officer, Business Support Unit - Housing
Department of Family and Community Services
01.2012 - 01.2014
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