Summary
Overview
Work History
Skills
Timeline
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JAYMEE-LEA MCMILLAN

Brisbane,QLD

Summary

I am a people-focused leader with 10+ years' experience managing teams, operations, and culture across healthcare and retail. I'm passionate about creating strong, values-driven workplaces through meaningful training, coaching, and cultural development. With a background that spans clinical recruitment and multi-site retail management, I bring commercial awareness, empathy, and hands-on leadership to everything I do. I thrive in fast-paced environments where I can support others to grow, solve complex problems, and contribute to bigger-picture goals.

Overview

19
19
years of professional experience

Work History

Placements and Relationship Specialist

Affinity Nursing Recruitment
07.2025 - Current
  • Coordinate nurse and midwife placements into regional, rural, and remote facilities.
  • Manage 100–230 active candidates, aligning preferences with client needs.
  • Meet KPIs in a fast-paced, constantly shifting market.
  • Build and maintain strong client relationships to ensure clinical and cultural fit.
  • Support candidates through onboarding, compliance, and throughout placements.
  • Create internal training tools: workbooks, facilitator guides, and videos.
  • Provide daily cross-team support with planning, operations, and backfilling.
  • Stay across market trends to drive strategic outreach and workforce planning.
  • Communicate clearly to resolve issues and deliver timely, quality placements.
  • Help improve care access in under-served communities through effective staffing.

Retail Director

Specsavers Optometrists
06.2013 - 07.2024
  • Led cross-functional projects across merchandising, finance, logistics, IT, legal, and compliance.
  • Managed teams ranging in size from 10-38 people, across 2 sites in central London.
  • Managed key external partnerships with suppliers, distributors, and contractors.
  • Ensured legal compliance with labour laws, health codes, and licensing regulations.
  • Drove cost-saving initiatives while upholding quality and operational standards.
  • Streamlined store operations: scheduling, staffing, budgeting, payroll, and inventory.
  • Set and implemented policies and goals in collaboration with board members.
  • Maintained accurate data and confidential personnel records across systems.
  • Handled all customer and vendor inquiries with professionalism and urgency.
  • Developed and tracked action plans to meet deadlines and business goals.
  • Followed up on outstanding invoices and payment issues.
  • Conducted team meetings to review performance and provide feedback.
  • Collaborated with Specsavers board to deliver regional partner/manager training in Greater London and Essex.
  • Resolved customer concerns promptly to ensure satisfaction and loyalty.
  • Managed recruitment, onboarding, and biweekly payroll processing.

Assistant Manager

Choice Petroleum
10.2009 - 06.2013
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Built and nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Scheduled and led weekly store huddles to discuss sales, performance, and customer service benchmarks.
  • Managed and recorded cash and credit transactions & resolved financial discrepancies.
  • Trained staff on best practices to achieve optimal productivity.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling, and assisting customers.
  • Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations
  • Cut wastage down by 20% through inventory management and process review for ordering.

Assistant Manager

Red Rooster
10.2006 - 10.2009
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Developed product pricing and promotions to reach revenue goals.
  • Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
  • Managed over 50 customers per day.
  • Established operations to streamline processes.
  • Built relationships with representatives.
  • Roster management.
  • Health and safety compliance

Skills

  • Interpersonal communication skills
  • Business planning
  • Revenue generation
  • Program management
  • Cultural development
  • Training and development
  • Account reconciliation
  • Analytical thinking skills
  • Effective time management
  • Critical thinking and problem solving

Timeline

Placements and Relationship Specialist

Affinity Nursing Recruitment
07.2025 - Current

Retail Director

Specsavers Optometrists
06.2013 - 07.2024

Assistant Manager

Choice Petroleum
10.2009 - 06.2013

Assistant Manager

Red Rooster
10.2006 - 10.2009

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JAYMEE-LEA MCMILLAN